Company:
Global Data Consultants
Location: McKinney
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
GDC IT Solutions is looking for a remote Application Support Specialist L1 in the McKinney, TX area.
Position Overview:
Position Overview
The Application Support Specialist is a critical member of the Enterprise Application Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the frontline for application inquiries, you'll be the first point of contact for resolving user issues.
Responsibilities:
User Support:
Phone support for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Ability to support any product or software that interfaces with the ERP. Examples are Agility, Billtrust, Worldview, SAT, Omniflex, and Saberis.
Technical Problem Solving:
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Application Support Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations.
Conduct Agility/DMSI account maintenance (unlocking accounts and password resets).
Complete all daily task tickets created in Service Now and report any issues to the team Lead or Manager.
Complete all New Hire, Job Change/Branch Move, Termination task tickets in Agility plus any other Enterprise Applications.
Collaboration and Teamwork:
Collaborate with colleagues across IT for seamless issue resolution.
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule
Minimum Qualifications:
Education: High school diploma or GED.
Experience: Three years of experience supporting a fully integrated software solution (ERP) such as Agility, Epicor, Trend, Infor, Catlyst, Falcon, or Bistrack
Preferred Experience:
Preferred Experience
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to work independently and prioritize tasks in a fast-paced environment.
Experience with ServiceNow or other ticket support type software.
What We Do:
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Vacation and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
#IND
Visit our for the latest employment opportunities.
© Global Data Consultants, PA USA
GDC IT Solutions is looking for a remote Application Support Specialist L1 in the McKinney, TX area.
Position Overview:
Position Overview
The Application Support Specialist is a critical member of the Enterprise Application Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the frontline for application inquiries, you'll be the first point of contact for resolving user issues.
Responsibilities:
User Support:
Phone support for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Ability to support any product or software that interfaces with the ERP. Examples are Agility, Billtrust, Worldview, SAT, Omniflex, and Saberis.
Technical Problem Solving:
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Application Support Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations.
Conduct Agility/DMSI account maintenance (unlocking accounts and password resets).
Complete all daily task tickets created in Service Now and report any issues to the team Lead or Manager.
Complete all New Hire, Job Change/Branch Move, Termination task tickets in Agility plus any other Enterprise Applications.
Collaboration and Teamwork:
Collaborate with colleagues across IT for seamless issue resolution.
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule
Minimum Qualifications:
Education: High school diploma or GED.
Experience: Three years of experience supporting a fully integrated software solution (ERP) such as Agility, Epicor, Trend, Infor, Catlyst, Falcon, or Bistrack
Preferred Experience:
Preferred Experience
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to work independently and prioritize tasks in a fast-paced environment.
Experience with ServiceNow or other ticket support type software.
What We Do:
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Vacation and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
#IND
Visit our for the latest employment opportunities.
© Global Data Consultants, PA USA
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