Company:
Resource Logistics, Inc.
Location: Irving
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Desktop Support
Location: Irving, TX, USA,75038
Mode : Contract (6+ Months) (Day 1 Onsite)
Rate - $21/hr on W2 (No Benefits)
Primary Responsibilities:
Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
Use remote control tools to assist off-site users when needed
Configure, deliver, and install new computers and peripherals for new hires
Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
Prioritize workload based on service level agreements
Act as a technical resource to others to resolve problems or issues
Anticipate customer needs and proactively identify solutions
Plan, prioritize, organize and complete work to meet established objectives
Required Qualifications:
High School Diploma or GED Equivalent
3 or more years of experience as a Desktop Support Technician
3 or more years of experience with PC operating systems
3 or more years of experience in a customer service role
3 or more years of Technology Support experience
3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
Must have reliable transportation
Must be able to lift up to 50 pounds of computers or other IT equipment
Preferred Qualifications:
Bachelor's Degree or higher level of education preferred
CompTIA A+ Certification preferred unit
Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Job Title: Desktop Support
Location: Irving, TX, USA,75038
Mode : Contract (6+ Months) (Day 1 Onsite)
Rate - $21/hr on W2 (No Benefits)
Primary Responsibilities:
Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
Use remote control tools to assist off-site users when needed
Configure, deliver, and install new computers and peripherals for new hires
Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
Prioritize workload based on service level agreements
Act as a technical resource to others to resolve problems or issues
Anticipate customer needs and proactively identify solutions
Plan, prioritize, organize and complete work to meet established objectives
Required Qualifications:
High School Diploma or GED Equivalent
3 or more years of experience as a Desktop Support Technician
3 or more years of experience with PC operating systems
3 or more years of experience in a customer service role
3 or more years of Technology Support experience
3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
Must have reliable transportation
Must be able to lift up to 50 pounds of computers or other IT equipment
Preferred Qualifications:
Bachelor's Degree or higher level of education preferred
CompTIA A+ Certification preferred unit
Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Share this job