Company:
TalentBurst, Inc.
Location: Montgomery
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: IT Systems Technician (849)
Location: Montgomery AL 36104
Duration: 6+Months Contract
Shift:1st Shift Onsite
Description:
Serve as the 1st Point of Contact for clients and customers at Department of Finance
Perform general troubleshooting with customer via phone contact
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate
Follow, review, and update all Service Desk procedures.
Limited systems administration work
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
Resolve, escalate and track customer service tickets through to resolution.
Skills Required
1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up.
Preferred/Bonus:
Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application
Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software
Experience Required:
1 year Service/Help Desk experience
1 year knowledge of troubleshooting and Tier 1 application support
(IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems.
#TB_EN
Location: Montgomery AL 36104
Duration: 6+Months Contract
Shift:1st Shift Onsite
Description:
Serve as the 1st Point of Contact for clients and customers at Department of Finance
Perform general troubleshooting with customer via phone contact
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate
Follow, review, and update all Service Desk procedures.
Limited systems administration work
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
Resolve, escalate and track customer service tickets through to resolution.
Skills Required
1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up.
Preferred/Bonus:
Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application
Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software
Experience Required:
1 year Service/Help Desk experience
1 year knowledge of troubleshooting and Tier 1 application support
(IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems.
#TB_EN
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