Company:
Systemtec Inc
Location: Columbia
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
IT Customer Support Analyst –Fully onsite in Columbia, SC
SYSTEMTEC is seeking a Customer Support Analyst in the Columbia, SC area. This is an opportunity to join a tight-knit, collaborative team. Excellent communication and documentation skills are a MUST.
Required Qualifications of the Customer Support Analyst:
Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
Must be comfortable with FULLY ONSITE work in Columbia, SC.
Excellent communication and written / documentation skills are a must.
Experience working in contact center highly preferred.
Hands-on Information Technology experience in Active Directory is required.
Responsibilities of the Customer Support Analyst:
Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
Maintain high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes
Work Location: 3 days/week ONSITE IN COLUMBIA, SC.
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.
Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey.
SYSTEMTEC is seeking a Customer Support Analyst in the Columbia, SC area. This is an opportunity to join a tight-knit, collaborative team. Excellent communication and documentation skills are a MUST.
Required Qualifications of the Customer Support Analyst:
Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
Must be comfortable with FULLY ONSITE work in Columbia, SC.
Excellent communication and written / documentation skills are a must.
Experience working in contact center highly preferred.
Hands-on Information Technology experience in Active Directory is required.
Responsibilities of the Customer Support Analyst:
Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
Maintain high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes
Work Location: 3 days/week ONSITE IN COLUMBIA, SC.
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.
Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey.
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