IT Systems Engineer

Job Title: IT Systems Engineer

Location: Rochester, NY 

Job Type and Duration: 6 month Contract

This role will support Windows / Mac OS, and O365 related apps, as well as "End-user computing” tools and infrastructure products. This technical role will maintain daily activities as a Level 2-3 analyst resolving issues and providing support for requests, projects, and enhancements. This role needs to have advanced desktop support skills, advanced troubleshooting workstation operating systems or issues, and have advanced software distribution scripting skills.

Position Responsibilities:

· Provide advanced level 2-3 support for Desktop & Helpdesk escalations.

· Provide back up support for Windows 7, 10, 11 image creation and software application support.

· Desktop software deployment using EPM/ISM tools.

· Integration support between EPM and ISM tools

· Support for providing temporary and permanent admin services to the user for their desktop/laptop.

· Support for the Systems Management Services & tools.

· Overall management of the EPM tool.

Preferred Technical Skills:

· Knowledge of client operating systems (Windows, MACOS, iOS, Android).

· Knowledge of Office 365 and Microsoft Azure.

· Knowledge of application installations and interoperability.

· Knowledge of complex computing environments and infrastructure.

· Experience with certification and testing methodologies.

· Experience with IT device security.

· Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.

· Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).

· Knowledge of networking and client server fundamentals.

· Experience entering, tracking, and resolving service calls with proper documentation.

· Effective problem solving/troubleshooting skills.

· Good judgment /analytical skills.

ESPO Corporation

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We are an Equal Opportunity Employer and value the benefits of diversity in our workforce . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying please contact us directly.