Staff AI Application Architect

Job Description

Team:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Digital Assistants, Conversational Interfaces, Search, Automation, and helping our DT developers be more productive to build enterprise grade products on ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform. 

Why ServiceNow?

At ServiceNow, we empower people with cutting-edge technology to make work, work better for everyone. As an AI Application Architect, you will play a key role in shaping the future of AI-driven search and digital assistant solutions. Your work will directly impact how employees and customers access and interact with information, driving efficiency and innovation across the organization. Join us to build intelligent, scalable AI solutions in a collaborative and dynamic environment.

What you get to do in this role:?

We are seeking a highly skilled AI Application Architect to lead the design and development of AI applications, including enterprise search and digital assistants. This role requires a deep understanding of search platform technologies, including expertise in data and context indexing. The ideal candidate will have experience orchestrating AI services and building microservice architectures that can scale to meet the needs of ServiceNow employees and customers. As part of this role, you will play a key part in developing intelligent systems that improve information retrieval and digital workflow experiences across the organization.

AI Application Orchestration: Architect and implement AI application orchestration frameworks that ensure smooth integration, deployment, and management of AI services across multiple systems and teams.

Microservice Architecture Design: Design and implement scalable, distributed microservice architectures that support AI applications, ensuring high availability, resilience, and maintainability.

Search Platform Expertise: Lead the design and optimization of AI-driven enterprise search platforms, with a focus on advanced data and context indexing techniques to improve search relevance, speed, and accuracy.

Data and Context Indexing: Build and optimize search systems with sophisticated data indexing and contextual understanding, ensuring that search results are highly relevant and personalized for both employees and customers.

Digital Assistant Development: Develop and integrate advanced conversational AI capabilities for digital assistants, leveraging natural language processing (NLP) and machine learning models.

Scalable Infrastructure: Collaborate with infrastructure and DevOps teams to deploy AI solutions in cloud-native environments with CI/CD support, ensuring efficient and scalable AI application management.

Collaboration and Leadership: Mentor and guide junior engineers while collaborating with product managers and stakeholders to ensure AI architectures align with business goals and technical requirements.

Innovation and Trends: Keep up with the latest trends in AI/ML, search technologies, and microservice architectures to continuously innovate and improve ServiceNow's AI capabilities.