Company:
Cognizant
Location: Beaverton
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Tittle: Desktop Support (ONSITE)
Work Location: Beaverton, OR
Job Summary
NIKE Inc. does more than outfit the worlds best athletes. It is a place to explore potential obliterate boundaries and push out the edges of what can be. The company looks for people who can grow think dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers’ leaders and visionaries. At Nike it s about each person bringing skills and passion to a challenging and constantly evolving game
Responsibilities
Partner and align with internal teams (ie. Nike Sourcing Finance Legal HR) telecom carriers and telecom expense management company to support wireless mobility infrastructure services and roadmaps
Core competency in Wireless Mobility Services (ie. Mobile phones/tables plans features and technical knowledge)
Provide assistance and support for incoming queries and issues related to wireless mobile devices and services
Write knowledge base articles related to wireless mobility services
Communicate with stakeholders to understand and support business requirements and technology needs
Serve as an escalation point for customers
Analyze and implement efficient IT process
Gather feedback from end users to continue process improvement
Collaborate with cross functional teams to align on services and approach to maximize value and ensure we deliver appropriate services to support strategic initiatives
Accountable for providing accurate project estimates tracking of project spend and management of project budgets for wireless mobility globally
Keep abreast of technology trends and developments
Requirements
Proven track record of success in fast-moving organizations with complex technology requirement
Proven experience as a Telecom Analyst IT Consultant or similar role
Experience in project management
Excellent verbal and written communication skills
Knowledge of system database and troubleshooting
Excellent customer service skills
Ability to build presentation deck think strategically and communicate to a large audience
Strong influencing skills and ability to interact with senior leadership and vendors
Collaborative style and a focus on continuous improvement quality and proactive planning
Salary and Other Compensation
Applications will be accepted until 10/3/2024.
The annual salary for this position is between $50,500 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-KM1 #CB #Ind123
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Tittle: Desktop Support (ONSITE)
Work Location: Beaverton, OR
Job Summary
NIKE Inc. does more than outfit the worlds best athletes. It is a place to explore potential obliterate boundaries and push out the edges of what can be. The company looks for people who can grow think dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers’ leaders and visionaries. At Nike it s about each person bringing skills and passion to a challenging and constantly evolving game
Responsibilities
Partner and align with internal teams (ie. Nike Sourcing Finance Legal HR) telecom carriers and telecom expense management company to support wireless mobility infrastructure services and roadmaps
Core competency in Wireless Mobility Services (ie. Mobile phones/tables plans features and technical knowledge)
Provide assistance and support for incoming queries and issues related to wireless mobile devices and services
Write knowledge base articles related to wireless mobility services
Communicate with stakeholders to understand and support business requirements and technology needs
Serve as an escalation point for customers
Analyze and implement efficient IT process
Gather feedback from end users to continue process improvement
Collaborate with cross functional teams to align on services and approach to maximize value and ensure we deliver appropriate services to support strategic initiatives
Accountable for providing accurate project estimates tracking of project spend and management of project budgets for wireless mobility globally
Keep abreast of technology trends and developments
Requirements
Proven track record of success in fast-moving organizations with complex technology requirement
Proven experience as a Telecom Analyst IT Consultant or similar role
Experience in project management
Excellent verbal and written communication skills
Knowledge of system database and troubleshooting
Excellent customer service skills
Ability to build presentation deck think strategically and communicate to a large audience
Strong influencing skills and ability to interact with senior leadership and vendors
Collaborative style and a focus on continuous improvement quality and proactive planning
Salary and Other Compensation
Applications will be accepted until 10/3/2024.
The annual salary for this position is between $50,500 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-KM1 #CB #Ind123
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