Company:
UCP Central PA
Location: Camp Hill
Closing Date: 05/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
"Eveyone is a team player and my various roles through the years have helped me build a repertoire of skills to propel my career forward.” – Morgan S., Specialist, Person Directed Supports
Have you been searching for a job that has meaning? Want to make a real difference in the lives of others? Want to use the skills you already have while continuing to build your resume? Not available to work the hours other employers are looking to fill?
If you answered yes to any these questions, then keep reading!
Want to work for a company that….
Was recently named a PA Best Place to Work.
Welcomes both entry level and experienced individuals.
Creates systems like UCP Listens to encourage and collect anonymous feedback from all staff.
Commits to an open-door policy so that problems are heard and addressed in a timely fashion.
Recognizes you for your hard work and success and allows for peer-to-peer recognition.
Creates opportunities for you to grow your income and knowledge through programs like UCP’s Career Pathfinder.
Rewards you for referring your friends and family to join our team, how’s an extra $1,000 sound?
Provides you with a comprehensive paid orientation to equip you for success.
Provides a variety of schedule options to fit your lifestyle.
Recognizes, embraces, and values everyone’s unique diversity.
Who are we?
At UCP Central PA, we share a passion and a purpose: to empower people of diverse abilities to live a meaningful life through innovative support and services. We also work to relentlessly pursue a vision of communities that embrace the abilities of every individual. If you would like to start an exciting job with a company committed to excellence and innovation, all while doing what we do, please consider joining the UCP of Central PA team!
When it comes to where you work, we know you’ve got choices…here’s what we provide:
Pay Range: Negotiable, based upon experience
Position Status: Full-time, 37.5 hours per week
Schedule: Monday - Friday
Benefits may include: Medical, Prescription, Dental, Vision, Retirement Plan with Company Match, Life and Disability Insurance, Company Contributions to Your Health Savings Account, Paid Time Off, and more!
Same day pay available with Tapcheck!
As a non-profit employer, UCP participates with the Federal Student Loan Forgiveness Program - full-time employees may be eligible for the remaining balance on their Direct Loans to be forgiven!
Responsibilities:
Here’s what to expect as an IT Specialist:
In coordination with the Senior IT Specialist, serve as a frontline technical contact to resolve issues presented to the IT Help Desk, providing exceptional customer service to all end users.
Respond in a consistent and timely manner to end-user requests for assistance with hardware and software issues, network connectivity, telecommunications, and IT training.
Receive support and guidance from the Senior IT Specialist in triaging, prioritizing, and managing assigned and incoming service requests; ensuring that the requester is aware of the status of request fulfillment timeline(s) and resolution.
As necessary, apply remote support tools to diagnose and resolve end-user service requests; including the use of applicable contracted services from support vendors.
Maintain logs of all customer service requests (i.e. service tickets received via phone or e-mail).
Collaborate with the IT Team and Director of Administrative Services to problem-solve on-going IT service issues.
Recommend possible process change strategies that will alleviate future service issues.
Assist in the development of end user job aids to anticipate common service requests (i.e. procedural steps to update/change password).
As requested, deliver basic end user hardware and software training curriculum modules.
Perform on-going maintenance of office computing systems and equipment, including desktops, laptops, printers, and other office machines.
Complete project management duties assigned for system implementations and deployments.
Qualifications:
Minimum requirements for an IT Specialist:
High School Diploma or General Education Development (GED) Certificate required.
Associate’s degree or technical certification within a related area expected.
2 to 5 years of previous job-related experience expected.
Requires valid driver's license and reliable personal transportation for travel within service area.
18 years of age.
If you are still reading, we should talk! Apply today, we would love to hear your story and share ours.
UCP Central PA is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to .
#ucpsj300
"Eveyone is a team player and my various roles through the years have helped me build a repertoire of skills to propel my career forward.” – Morgan S., Specialist, Person Directed Supports
Have you been searching for a job that has meaning? Want to make a real difference in the lives of others? Want to use the skills you already have while continuing to build your resume? Not available to work the hours other employers are looking to fill?
If you answered yes to any these questions, then keep reading!
Want to work for a company that….
Was recently named a PA Best Place to Work.
Welcomes both entry level and experienced individuals.
Creates systems like UCP Listens to encourage and collect anonymous feedback from all staff.
Commits to an open-door policy so that problems are heard and addressed in a timely fashion.
Recognizes you for your hard work and success and allows for peer-to-peer recognition.
Creates opportunities for you to grow your income and knowledge through programs like UCP’s Career Pathfinder.
Rewards you for referring your friends and family to join our team, how’s an extra $1,000 sound?
Provides you with a comprehensive paid orientation to equip you for success.
Provides a variety of schedule options to fit your lifestyle.
Recognizes, embraces, and values everyone’s unique diversity.
Who are we?
At UCP Central PA, we share a passion and a purpose: to empower people of diverse abilities to live a meaningful life through innovative support and services. We also work to relentlessly pursue a vision of communities that embrace the abilities of every individual. If you would like to start an exciting job with a company committed to excellence and innovation, all while doing what we do, please consider joining the UCP of Central PA team!
When it comes to where you work, we know you’ve got choices…here’s what we provide:
Pay Range: Negotiable, based upon experience
Position Status: Full-time, 37.5 hours per week
Schedule: Monday - Friday
Benefits may include: Medical, Prescription, Dental, Vision, Retirement Plan with Company Match, Life and Disability Insurance, Company Contributions to Your Health Savings Account, Paid Time Off, and more!
Same day pay available with Tapcheck!
As a non-profit employer, UCP participates with the Federal Student Loan Forgiveness Program - full-time employees may be eligible for the remaining balance on their Direct Loans to be forgiven!
Responsibilities:
Here’s what to expect as an IT Specialist:
In coordination with the Senior IT Specialist, serve as a frontline technical contact to resolve issues presented to the IT Help Desk, providing exceptional customer service to all end users.
Respond in a consistent and timely manner to end-user requests for assistance with hardware and software issues, network connectivity, telecommunications, and IT training.
Receive support and guidance from the Senior IT Specialist in triaging, prioritizing, and managing assigned and incoming service requests; ensuring that the requester is aware of the status of request fulfillment timeline(s) and resolution.
As necessary, apply remote support tools to diagnose and resolve end-user service requests; including the use of applicable contracted services from support vendors.
Maintain logs of all customer service requests (i.e. service tickets received via phone or e-mail).
Collaborate with the IT Team and Director of Administrative Services to problem-solve on-going IT service issues.
Recommend possible process change strategies that will alleviate future service issues.
Assist in the development of end user job aids to anticipate common service requests (i.e. procedural steps to update/change password).
As requested, deliver basic end user hardware and software training curriculum modules.
Perform on-going maintenance of office computing systems and equipment, including desktops, laptops, printers, and other office machines.
Complete project management duties assigned for system implementations and deployments.
Qualifications:
Minimum requirements for an IT Specialist:
High School Diploma or General Education Development (GED) Certificate required.
Associate’s degree or technical certification within a related area expected.
2 to 5 years of previous job-related experience expected.
Requires valid driver's license and reliable personal transportation for travel within service area.
18 years of age.
If you are still reading, we should talk! Apply today, we would love to hear your story and share ours.
UCP Central PA is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to .
#ucpsj300
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