Company:
Global Commerce & Information, Inc.
Location: Baltimore
Closing Date: 16/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
Key Required Skills:
Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge.
Position Description:
" Support and track project requirements of research efforts across the UX team to ensure the delivery of end results.
" Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals.
" Maintain IT and internal process documentation for disbursement and use across UX team.
" Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities.
" Support ad hoc special projects relating to internal UX team needs.
" Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base.
" Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner.
" Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use.
" Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions.
" Learn customer-specific policies and processes.
" All other duties as assigned or directed.
Skills Requirements:
Basic Qualifications
" Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.
" Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
" Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.
" Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.
" Excellent teamwork and interpersonal skills.
" Excellent written and verbal communication.
" Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.
Required Skills :
" Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
" Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
" Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
" Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
" Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
" Ability to write technical documentation and plain language documentation dependent on audience.
" Self-motivated, task-driven, and able to quickly learn new skills.
" Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
Desired Skills :
" Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
" Understanding of UX and user research methodologies
" Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
" Support and troubleshooting of mobile devices (Android, iOS)
" Understanding of 508 and accessibility compliance
" Previous work experience in federal government
" Understanding of agile framework and full life-cycle software development methodologies
" Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).
Education:
" Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.
" Must be able to obtain and maintain a Public Trust. Contract requirement.
Benefits include:
Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
Matching 401k retirement plan + IRA's and Roth IRA's
Generous paid time off and paid holidays
Employee recruitment/referral bonus
Paid community service hours
Tuition reimbursement
Employee discounts
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
Key Required Skills:
Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge.
Position Description:
" Support and track project requirements of research efforts across the UX team to ensure the delivery of end results.
" Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals.
" Maintain IT and internal process documentation for disbursement and use across UX team.
" Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities.
" Support ad hoc special projects relating to internal UX team needs.
" Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base.
" Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner.
" Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use.
" Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions.
" Learn customer-specific policies and processes.
" All other duties as assigned or directed.
Skills Requirements:
Basic Qualifications
" Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.
" Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
" Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.
" Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.
" Excellent teamwork and interpersonal skills.
" Excellent written and verbal communication.
" Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.
Required Skills :
" Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
" Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
" Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
" Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
" Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
" Ability to write technical documentation and plain language documentation dependent on audience.
" Self-motivated, task-driven, and able to quickly learn new skills.
" Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
Desired Skills :
" Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
" Understanding of UX and user research methodologies
" Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
" Support and troubleshooting of mobile devices (Android, iOS)
" Understanding of 508 and accessibility compliance
" Previous work experience in federal government
" Understanding of agile framework and full life-cycle software development methodologies
" Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).
Education:
" Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.
" Must be able to obtain and maintain a Public Trust. Contract requirement.
Benefits include:
Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
Matching 401k retirement plan + IRA's and Roth IRA's
Generous paid time off and paid holidays
Employee recruitment/referral bonus
Paid community service hours
Tuition reimbursement
Employee discounts
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.
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