Functional Business Analyst - Help Desk

Functional Business Analyst - Help Desk

Position Description
Seeking an experienced business systems analyst with strong customer service skills to provide support for the client's Momentum core financial system and associated integrations. Federal financial management/accounting and/or Momentum experience is needed to be successful in this role.
This support provides technical, managerial, or administrative direction for problem definition analysis, requirements, development, and implementation for complex to extremely complex systems. The support includes analyzing issues and proposing solutions, analyzing business processes and proposing solutions, conducting formal and informal training, assisting with error resolution and troubleshooting, performing data reconciliation, and providing financial management guidance. The candidate will work with other CGI members and directly with the client on a regular basis, so should have strong written and verbal communication skills and be able to work independently and take ownership of tasks.
This position is located in our Arlington, VA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities
• Provide functional support in the operations and maintenance of the Momentum application.
• Analyze and resolve issues as identified by the client across different Momentum modules.
• Execute various reports to identify documents or issues that need to be resolved and work with other teams to resolve the issues.
• Work with interface partners to reconcile data and take correction actions as needed.
• Document issues and resolutions as well as procedures and processes clearly and concisely.
• Perform testing as needed to confirm issues or support system enhancements.
• Have a desire to gain functional understanding of systems, specifically Momentum, and to build on that knowledge to provide direction and support to our customer. Knowledge share with CGI team members.
• Identify and communicate risks and issues to CGI management.

Required qualifications to be successful in this role
• Federal financial management/accounting and/or Momentum experience.
• Strong MS Office (MS Excel) skills.
• Ability to work well with different teams.
• Strong analytical skills.
• Strong customer service skills (e.g., Ability and desire to develop and maintain productive client relationships.)
• Strong oral communication/presentation skills.
• Strong written communication skills (both with and without templates).
• Strong time management and organizational skills.
• Ability to work independently (at client site and remotely) and manage multiple task assignments and priorities.
• Ability to work under deadlines and productively in a dynamically changing environment.
• Ability and desire to inform CGI management of tasking, issues, risks, and opportunities as needed.
• Team-oriented, self-starter who owns work to completion.
• Bachelor's Degree required.
• Minimum 1 years' experience required.
Desired qualifications/non-essential skills required:
• Knowledge of Atlassian Jira
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $60,300.00 - $(phone number removed).
At CGI we call our professionals "members" to reinforce that all who join our team are, as owners,
empowered to participate in the challenges and rewards that come from building a world-class company.
CGI's benefits include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid maternity and parental leave
• Learning opportunities and tuition assistance
• Member assistance and wellness programs
Due to the nature of this government contract, US Citizenship is required.
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