Company:
Crescens Inc.
Location: Charlotte
Closing Date: 03/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: Service Support Analyst
Location: Charlotte, NC (Hybrid)
Duration: 12+ Months
Type: Contract
Short Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and laptop).
Job description:
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Required Skills:
Experience providing support to end users w/ comp hardware and software inc. printing, installation,enterprise applications, electronicmail, and ops
Provide operational support for user identity management, username provisioning, system
access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Knowledge Management Database Previous experience providing IT support by phone/email
Location: Charlotte, NC (Hybrid)
Duration: 12+ Months
Type: Contract
Short Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and laptop).
Job description:
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Required Skills:
Experience providing support to end users w/ comp hardware and software inc. printing, installation,enterprise applications, electronicmail, and ops
Provide operational support for user identity management, username provisioning, system
access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Knowledge Management Database Previous experience providing IT support by phone/email
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