Network Engineer - III

Company:  eTeam Inc.
Location: Richardson
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Network Operations Engineer

Location: Richardson, TX (HYBRID)

Duration: 15 Months

Targeted Years of Experience: 1-3 years

Description

This engineering position supports the activation, migration, modification and/or troubleshooting of various client s VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in client s network and provisioning systems.

Responsibilities:

Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.

Process telephone number ports and verify completion.

Complete new telephone number activations.

Complete service/TN migrations between different VoIP products.

Complete the removal of system translations associated with service disconnects.

Lead customer and vendor activation conference bridges.

Perform call traces to verify correct end-to-end call routing, troubleshoot and resolve issues as necessary.

Perform collaborative service installation and troubleshooting activities with peer workgroups.

Drive escalations with the appropriate internal/external teams for resolution.

Complete all assigned tasks in client s workflow systems within the required SLA.

Document detailed notes in applicable engineering systems/applications.

MUST HAVE SKILLS

Well-versed in overall telecommunications, particularly Voice over IP (VoIP)

Strong customer service/vendor management experience

Willingness to work rotating shifts including occasional weekends and holidays

Ability to obtain a government security clearance

DESIRED SKILLS:

Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end

Working knowledge of Cisco Broadsoft/Broadworks

Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)

Working knowledge of Sonus switches and associated network components

Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

Apply Now
Share this job
  • Similar Jobs

  • Network Engineer - III

    Richardson
    View Job
  • Software Engineer III

    Carrollton
    View Job
  • Network Engineer

    Richardson
    View Job
  • Hybrid Network Engineer

    Richardson
    View Job
  • Network/Operations - IT Security Administrator II

    Richardson
    View Job
An error has occurred. This application may no longer respond until reloaded. Reload 🗙