Technical Support 3

Company:  Darwin Resources
Location: Detroit
Closing Date: 17/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Technical Support 3

Location: Detroit, MI

Position Description:

Title: Technical Support 3

Local Candidates Only

As a significant member of the Technology Division's Field Services Team,

- The Field Service Specialist will provide technical support services to users in a timely, accurate and efficient manner utilizing the district service management tool.

- The Field Service Specialist is responsible for the deployment, installation, setup, staging, configuration, maintenance, and repair of district technology.

- District technology includes varied makes and models of desktops, laptops and tablets, peripherals and software, in addition to telephones and audiovisual equipment.

- As a technical services professional, the Field Service Specialist will utilize their technical skill and ability to troubleshoot, diagnose, mitigate and resolve issues based on best practices and district policies and procedures.

- The successful candidate for this role is client-focused, driven, self-directed and is constantly seeking opportunities for professional learning and growth.

- A combination of strong technical and soft skills is a must.
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