Director Application Development & Support

Overview:
This is a remote role that may only be hired in the following location(s): AZ, NC or TX

 

This position drives the development of cost-effective applications that address business needs while aligning with the Bank's long-term technology goals. Determines the needs of assigned business areas through partnership and strategic collaboration. Translates needs into functional projects and technological solutions. Oversees projects to produce effective results and to maximize the return on investment. Manages an annual budget, including forecasting, and develops a strong associate team. Ensures that short-term results lead to the achievement of long-term strategic objectives through personal leadership, direction, and technical expertise.

 

The Director of Application Development and Support will lead and manage technology teams who are building world class customer lifecycle management enterprise applications.

 

You will lead the client lifecycle management technology team and work closely with the Product and Business leadership teams to drive overall product delivery. You will collaborate closely with teams across the organization to provide strategic direction and guidance related to the expansion of our client onboarding and maintenance functions across the commercial bank.

Responsibilities:
Lead teams building dual-facing applications for both clients and agents

Must have experience building and supporting enterprise wide applications with automated dev/ops capabilities

Experience in software development using AWS, Java, and UI JavaScript frameworks like React JS, Angular JS

Experience integrating large vendor capabilities and solutions with AWS native applications

Lead a team of 20+ talented software engineers, in multiple geographic locations

Ensure team delivers with high quality and predictability

Partner with Product managers and Delivery management in developing technology vision and delivery roadmap for our digital client lifecycle management.

Proactively champion the prioritization, management, planning and road mapping for reliability, scalability, security and extensibility with respect to a technical solution.

Mentor people inside/outside of the Software Engineering team on best practices, system design principles, and computing industry trends

Articulate the tradeoffs at the application, system, and department level to the internal customer in a credible way during the whole lifecycle of the technology adoption through to decommission.

Nurture strong risk management, compliance, solution ownership and pride of ownership within the team in the software delivery process

Continuously demonstrate the ability to bring the benefits of technology to solve business issues while also managing costs and risks

Job Overview:

Able to influence decisions at various levels

Proven leadership with ability to lead multiple teams in a fast-paced multi-disciplinary environment

Excellent written and oral communication skills

Strong negotiating skills

Deep discipline and experience with Secure Software development

Experience with enterprise architecture best practices, specifically in application, infrastructure and web application security 

Deep understanding and experience working with DevSecOps

Experience managing distributed / remote technology teams

Experience leading enterprise development and support of applications spanning on premise, cloud and third-party solutions

Familiarity with client lifecycle management to include onboarding, KCY practices, ongoing KYC reviews and client offboarding

Excellent technical abilities with strong business, organizational and analytical skills

Qualifications:
Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management.

 

Required Skills

Knowledge of information technology as it relates to managing development, principles, and practices

Ability to manage and customize third party solutions

Managing vendor relationships to escalate and ensure support of ongoing business

Ability to develop short term and long term plans to support business needs

Ability to assess, acquire and retain tor appropriately manage talent

Preferred Area of Experience: Financial services with Integration of third party solutions in on premise and cloud environment

 

Preferred Skills:

15+ years experience in an engineering management and technology strategy leadership role

10+ years experience leading, growing and building global engineering teams

Expertise/certifications with cloud technologies such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: