Desktop Support

Role Name: Desktop Support

Location: EL Paso, TX (Onsite from day one)

Duration: Contract

Job Description:

• Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved

• Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed

• Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues

• Participates in and facilitates IT meetings with internal customers and other support staff

• Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets

• Escalates incidents to proper internal IT teams as needed

• Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage

Required Qualifications:

• Undergraduate degree or equivalent experience.

• 2+ years of supervisor experience in a technical setting

• Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives

• Experience supporting executive or VIP level customers

• Ability to supervise technical staff and understand and escalate technical issues

• Ability to meet scheduled task requirements within assigned deadlines

Thanks & Regards

Ankur Raghav

Team Lead

Direct: (phone number removed)

Email:

4365 Route 1 South, Suite 105 Princeton, NJ 08540