AV Technician Technical Analyst 1

Company:  Verdant Infotech Solutions
Location: Copper Canyon
Closing Date: 01/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
AV Technician – Technical Analyst 1

ONSITE – Philadelphia, PA

Duration: Long term – position will always be needed.

Status: GC/USC

AV Ops Team

Oversee conferencing spaces within Comcast footprint

Dedicate to Philly campus

Fast pace environment

Supporting technology and users within conference rooms

Microsoft teams live event platform

Front facing user end

Back end is great too

MS teams room support

Cisco video end points

Day to day conferencing space

Nightly/weekend work is on volunteer basis

Ramp up – 2 weeks to a month

Responsibilities:

Provide advice on the most suitable AV/IT choices for guests in conference rooms

Provide conference room AV support for executive level meetings

Provide technical support for AV systems inside the conference rooms

Install and configure software and hardware (video cables, wireless presentation systems, management suites, etc.)

Monitor AV systems and technology performance

Perform troubleshooting and minor repairs

Work with outside vendors and integrators to troubleshoot/fix advanced issues

Provide ongoing communication throughout the day to AV/IT support staff and leadership on updates and issues regarding conference room technology

Collaborate with other AV/IT professionals to maintain standards and functionality of meeting spaces

Respect and promote inclusion and diversity

Requirements:

Proven experience with AV/IT end user support

Ability to work in a fast paced environment

Experience in desktop support is appreciated

Working knowledge of AV/IT systems and applications/collaboration tools (Microsoft Teams, WebEx, etc.)

Understanding of AV control systems (Crestron, Microsoft Teams Rooms, Cisco video endpoints, etc.)

Ability to troubleshoot audio and video conference calls

Strong communication and interpersonal skills

Consults with end-users in addressing problems and assists in formulating solutions

Maintains exceptional level of communication with end-users

Excellent organizational and coordination abilities

BS/BA in information technology or computer science is preferred

AVIXA CTS certification or equivalent preferred

2+ years of experience in an AV related support field preferred

Regular, consistent, and punctual attendance. Must be able to work nights and weekends on occasion, and/or variable schedule as needed

Other duties and responsibilities as assigned

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5208 Windsor Ln, Copper Canyon, Texas, 75077

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