Company:
Phaxis LLC
Location: Indianapolis
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
Provide technical support for desktops, laptops, and mobile devise in a Windows environment
Qualifications
5+ years of experience in desktop support
Experience with network and infrastructure support
Strong knowledge of Windows operating systems and applications
Strong problem solving and analytical skills, including experience with troubleshooting and root cause analysis
Excellent customer service and communication skills
Bachelor's degree in computer science or information technology
Responsibilities
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
Provide technical support for desktops, laptops, and mobile devise in a Windows environment
Qualifications
5+ years of experience in desktop support
Experience with network and infrastructure support
Strong knowledge of Windows operating systems and applications
Strong problem solving and analytical skills, including experience with troubleshooting and root cause analysis
Excellent customer service and communication skills
Bachelor's degree in computer science or information technology
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