Technical Support Network Smart Hands and Feet

Company:  Applab Systems Inc
Location: Waco
Closing Date: 04/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Role : L2 Technical Support Network Smart Hands and Feet

Location : Waco ,TX onsite

Contract

" Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Palo Alto Firewalls and other compute technology like Storage, VMWare.

" Basics knowledge / understanding of assigning switch ports to specific VLANs

" Patch phone ports to switch as needed.

" Troubleshoot issues with fiber links between switches Able to visualize errors and communicate to remote technical teams

" Troubleshoot and replace network switch chassis blades when required.

" Adding memory/flash to an existing Non-End User Devices or Device;

" Patching, moving an existing switch or router;

" Racking and patching any new Non-End User Devices or Devics

" Basic troubleshooting of VOIP phones (knowledge on basic configuration

" Troubleshooting of MTR devices (Video Equipment)

" Decommissioning a single Non-End User Devices or Device, including verifying the impact of such decommissioning and/or shutting the Device down;

" Installing new, or moving existing, access points for coverage expansion No higher than usage of a 6 foot ladder; however for higher ladder parties shall mutually discuss and agree.

" Conducting Site surveys, including asset inventory validation;

" Conduct WLAN surveys; installing, decommissioning or moving WAP;

" Installing, decommissioning or moving WLC;

" Installing, decommissioning or moving Smart Edge;

" Installing or decommissioning Firewall;

" installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;

" Granting Site access for the Customer's third parties.

" The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to technician conducting this work.

" Good to have understanding of any Data Center Infrastructure Management Application

" Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting

" Basic knowledge about Hardware like Servers, Storage devices

" Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux

" Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server

" Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment's

" Engineers should have hands on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage and Network devices

" Engineers should have all local language proficiency and communication ability in English is mandatory

" Engineers should have minimum 3-5 years experience in above mentioned area
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