Company:
Crossfire Consulting Corporation
Location: Richardson
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Description:
Targeted Years of Experience: 1-3 years
This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.
Responsibilities:
" Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
" Process telephone number ports and verify completion.
" Complete new telephone number activations.
" Complete service/TN migrations between different VoIP products.
" Complete the removal of system translations associated with service disconnects.
" Lead customer and vendor activation conference bridges.
" Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
" Perform collaborative service installation and troubleshooting activities with peer workgroups.
" Drive escalations with the appropriate internal/external teams for resolution.
" Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
" Document detailed notes in applicable engineering systems/applications.
MUST HAVE SKILLS
" Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
" Strong customer service/vendor management experience
" Willingness to work rotating shifts including occasional weekends and holidays
" Ability to obtain a government security clearance
DESIRED SKILLS:
" Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
" Working knowledge of Cisco Broadsoft/Broadworks
" Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
" Working knowledge of Sonus switches and associated network components
" Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
Targeted Years of Experience: 1-3 years
This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.
Responsibilities:
" Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
" Process telephone number ports and verify completion.
" Complete new telephone number activations.
" Complete service/TN migrations between different VoIP products.
" Complete the removal of system translations associated with service disconnects.
" Lead customer and vendor activation conference bridges.
" Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
" Perform collaborative service installation and troubleshooting activities with peer workgroups.
" Drive escalations with the appropriate internal/external teams for resolution.
" Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
" Document detailed notes in applicable engineering systems/applications.
MUST HAVE SKILLS
" Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
" Strong customer service/vendor management experience
" Willingness to work rotating shifts including occasional weekends and holidays
" Ability to obtain a government security clearance
DESIRED SKILLS:
" Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
" Working knowledge of Cisco Broadsoft/Broadworks
" Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
" Working knowledge of Sonus switches and associated network components
" Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
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