Company:
Lakeshore Learning Materials, LLC
Location: Midway
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Midway, KY. We are looking for a high-energy, tech-savvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California.
A day in the office looks like this:
Schedule: 10am-6:30pm, Monday- Friday
Providing Help Desk support for DC management and end users
Maintaining DC/warehouse equipment and spare inventory
Building, deploying, maintaining, and troubleshooting personal computers (laptop/desktop), printers (laser/Zebra), and RF wireless equipment
Performing basic network and RF troubleshooting
Responding to service issues and requests in a timely, efficient manner
Responding to calls and assigning tickets; updating tickets in Freshservice system
Performing Office365 user maintenance and assisting with O365 setup and support
Maintaining an excellent working relationship and customer service skills with end users
Collaborating with other IT Operations personnel to achieve the best results
Translating technical terms into non-technical language for users and onsite leadership
Assisting DC staff in troubleshooting conveyor or other system issues when necessary
Recognizing high-priority issues and responding accordingly
Being available for off-hours on-call and/or occasional flexibility with working hours if needed
We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Midway, KY. We are looking for a high-energy, tech-savvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California.
A day in the office looks like this:
Schedule: 10am-6:30pm, Monday- Friday
Providing Help Desk support for DC management and end users
Maintaining DC/warehouse equipment and spare inventory
Building, deploying, maintaining, and troubleshooting personal computers (laptop/desktop), printers (laser/Zebra), and RF wireless equipment
Performing basic network and RF troubleshooting
Responding to service issues and requests in a timely, efficient manner
Responding to calls and assigning tickets; updating tickets in Freshservice system
Performing Office365 user maintenance and assisting with O365 setup and support
Maintaining an excellent working relationship and customer service skills with end users
Collaborating with other IT Operations personnel to achieve the best results
Translating technical terms into non-technical language for users and onsite leadership
Assisting DC staff in troubleshooting conveyor or other system issues when necessary
Recognizing high-priority issues and responding accordingly
Being available for off-hours on-call and/or occasional flexibility with working hours if needed
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