Desktop Support Analyst III

About Us:

Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs.

We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!

Job description:
Job Title: Desktop Support Analyst

Location: San Diego, CA

Job Overview: The Desktop Support Analyst provides technical support for end-users, handling issues related to hardware, software, and network connectivity to ensure smooth operation of computer systems.

Key Responsibilities:

Troubleshoot and resolve hardware and software issues.

Set up and configure desktops, laptops, and peripherals.

Offer user support and training on applications and best practices.

Maintain and update systems, manage backups, and assist with upgrades.

Document and track support requests, escalating complex issues as needed.

Qualifications:

Associate's degree or equivalent experience in IT or a related field.

2+ years of desktop support experience.

Proficiency with Windows and macOS, and familiarity with networking concepts.

Strong problem-solving and communication skills.