Company:
Mindlance
Location: Memphis
Closing Date: 04/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description: Summary:
The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
" Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
" May install software or perform hardware testing remotely
" Enter commands and observe system functioning to verify correct operations and detect errors
" Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
" Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
" Associate's degree in computer related field or equivalent training required
" 0-2 years experience required
" Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
" Basic ability to work independently and manage one s time
" Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Comments for Suppliers:
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
" Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
" May install software or perform hardware testing remotely
" Enter commands and observe system functioning to verify correct operations and detect errors
" Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
" Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
" Associate's degree in computer related field or equivalent training required
" 0-2 years experience required
" Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
" Basic ability to work independently and manage one s time
" Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Comments for Suppliers:
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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