Engineer - Level 1 IT Professional - Hourly

Job Description

Responsibilities:

• Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms.

• Management and monitoring of the Trading Voice and Voice Recording infrastructure.

• Perform ready for business checks.

• Troubleshooting any Trading Voice and Voice recording related issues.

• Collect metrics and traces for Third Line escalation.

• Create reports for Trading Voice Recording Operations and Senior Management teams.

• Compliance and Litigation Team support with data search, extraction, and delivery as/when needed.

• Adhere to Internal Controls and procedures.

• Ensure deadlines and SLA are met.

• Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.

• Be part of the change process around production activities.

• Liaise with external partners and vendors for support and change management.

• Provide support to BAU teams on Voice, Trading Voice, and Voice Recording technologies.

• Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.

Skills Required:

• Bachelor’s degree in computer science, information technology or a relevant experience.

• 3+ Years’ experience in a 1/2 Line IT Support Role.

• Knowledge of Voice Recording systems (NICE NTR, NICE Fusion, VERINT VFC – VERBA). Desirable but not required - product inductions and training will be provided.

• Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges) Desirable but not required - product inductions and training will be provided.

• SIP protocol and VoIP Telephony expertise.

• Microsoft Windows server and productivity tools.

• Experience with database technologies (MySQL, MS SQL), administration and query search operations.

• Understanding of CISCO telephony, MS Teams, Skype for Business applications.

• Understanding of Private wires and Hoot Networks.

• Knowledge of Microsoft Azure Cloud Environment

• System infrastructure monitoring tools.

• Knowledge of Microsoft Excel (Graphs, Vlookups, Pivot tables)

Essential Skills:

• Detailed-oriented and organized.

• Ability to work independently and as a part of a cross-functional global team.

• Professional experience, documenting, planning, and managing platforms through their life cycle.

• Strong problem-solving skills.

• Desire to learn and adapt to new technology skillsets.

• Strong customer-service and interpersonal skills.

• Knowledge of standard methodologies of Service Delivery (ITIL, ITSM).

• Experience of working in a financial institution in technology or IT departments.

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 

Disclaimer: 

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”

 

Rewards:

Medical, dental, vision

401k 

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client 

 

SELECT AWARDS

An INC 5000 company for 10 years

Corp! Michigan Economic Bright Spots 

Crain’s Detroit Business Top Staffing Service Companies in Detroit

TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

Best of MichBusiness winner in HR Wizards & Partnerships

Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

101 Best & Brightest Companies to Work for in Michigan