Company:
Aequor Technologies LLC
Location: Golden Valley
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
solveIT (IT Service Desk) Analyst
Tuesday-Thursday
Occasionally needed on Friday or Monday
-Provide exceptional in-person technical troubleshooting support service to employees at all levels of the organization at our WHQ locations
-Conduct assessment, research and resolution of incidents and service requests
-Identify and lead process improvement initiatives to enhance customer experience and operations
-Monitor and handle escalations from external service provider
-Updating SOPs and other service documentation with current practices and procedures
Standard Education and Experience Levels
-High school diploma or equivalent
-Minimum 1 year of experience providing end-user technology support
-Basic knowledge of Microsoft OS: Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
Tuesday-Thursday
Occasionally needed on Friday or Monday
-Provide exceptional in-person technical troubleshooting support service to employees at all levels of the organization at our WHQ locations
-Conduct assessment, research and resolution of incidents and service requests
-Identify and lead process improvement initiatives to enhance customer experience and operations
-Monitor and handle escalations from external service provider
-Updating SOPs and other service documentation with current practices and procedures
Standard Education and Experience Levels
-High school diploma or equivalent
-Minimum 1 year of experience providing end-user technology support
-Basic knowledge of Microsoft OS: Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
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