IT Hardware and Integration Technician

Overview:
WHO are we looking for?

 

CAPTRUST is seeking an IT Hardware & Integration Senior Technician who will provide support for the technology needs of 1600+ employees. This position ensures that CAPTRUST colleagues technological needs are met through solutions that are well constructed, communicated, and operating properly. This position also manages the ticket queues resulting from incoming requests related to IT issues and will provide troubleshooting efforts across the enterprise to ensure a stable and optimized environment. This is a full-time position working Monday through Friday from 8:30 a.m. to 5:30 p.m. in our Raleigh, North Carolina, office location.

Responsibilities:
Administer and support configurations and records of everything end users face, as well as data reporting and cleanup; endpoints include desktops or laptops, mobile devices, copiers, AV gear, and any peripherals for the headquarters office in Raleigh and remote locations

Provide technical support and manage cloud-base applications and services

Assist in the planning and roll out of all technology regarding all acquisition migrations for new offices as well as organic new hires

Respond to, identify, research, and resolve telephone calls, email, and requests for technical support including standard computing platforms and devices

Assist with managing IT inventory; this includes procurement, shipping and receiving, baseline configuration, physical placement, collection, and preparation for disposal of the assets

Troubleshoot and resolve issues with laptop equipment including, but not limited to, computer hardware, software and peripherals, and other IT communications equipment

Conduct moves, adds, and changes (MACs) when requested by end users

Provide support for communication and audio/visual systems in conference rooms

Work on special projects delegated by IT Director, Manager and Team Leaders

Must be able to work in fast-paced, 24x7 environment, including after-hours support

Travel is required

Qualifications:
Minimum Qualifications:

5+ years of relevant professional experience in end user IT support services

Ability to resolve complex hardware/software problems

Dell and Microsoft laptop configurations, hardware/software troubleshooting

SCCM/MECM and Azure experience

Ability to lift a minimum of 45 lbs. (file boxes, computer printer)

Excellent customer service skills (verbal and written)

A+ Certification

Desired Qualifications/Skills:

Bachelor’s degree or higher in Information Technology or other engineering or technical discipline

Apple and Android OS troubleshooting

WHAT can you expect from your career at CAPTRUST?

 

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

 

Our Employee Benefits Package shows how much we value our team. Some benefits include:

Employee ownership opportunities

Brick Bonus success sharing program

Comprehensive health coverage + Virgin Pulse wellness platform

401(k) program with a 5% employer match + financial planning for colleagues

WHERE will you be working?

 

4208 Six Forks Rd #1700 | Raleigh, NC 27609

 

Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite

 

HOW do we build a world class organization one brick at a time?

 

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

 

Are you the next brick?

 

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

Ability to build successful, collaborative, and trusting relationships

Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information

A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges

Inherent desire to give back to our communities and enrich the lives of those around us

An other-centered mindset

Integrity through maintaining objectivity

EEO/Diversity Statement:

 

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

 

CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #Associate