IT Apps Team Lead/ Manager - Custom Apps Operations Team :: Atlanta, GA (Remote/Hybrid)

Ark Solutions Inc is looking for IT Apps Team Lead/ Manager - Custom Apps Operations Team!

 

Position: IT Apps Team Lead/ Manager - Custom Apps Operations Team

Location: Atlanta, GA (Remote/Hybrid)

Duration: 9 Months and possibility of extension

Description:

The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .NET technologies.

Day-to-day Responsibilities:

Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.

Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.

Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.

Ensure that customer SLAs are met on a daily, monthly basis

Evaluate and recommend software solutions to improve the ability to support IT enterprise applications.

Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of.

Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.

Interview candidates and hire qualified individuals to fill open roles within the department

Generates daily, weekly, and monthly reports requested by both internal and external clients and IT Management

Develops and mentor staff to a high level of competency

Handles issues of a highly technical nature and challenging calls from clients

Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.

Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.

Remains current on internal procedures and external client requirements

 

Minimum Qualifications:

Bachelor’s degree in Computer Science and Information Technology or a related field

Technical certifications preferred.

Five (5+) years of experience as a Technical lead.NET developer

Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role

Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)

 

Skills
Required / Desired
Experience

Experience managing, supervising, or leading a support team
Required
5 Years

Experience as a Technical lead.NET developer, IT technical lead role
Required
5 Years

Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Require
Required
4 Years

Experience in project management and leadership skills
Required
2 Years

Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
Required
4 Years

Experience with ServiceNow ITSM
Desired
 

Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Desired
 

Excellent planning, training, and follow-up skills and analytical abilities
Desired
 

Strong problem-solving and analytical abilities.
Desired
 

Experience in custom applications support or Experience with customization in Commercial-off-the-shelf (COST) products
Required
2 Years