Software Product Analyst (hybrid)

Job Description

ISO, a Verisk business, is looking to advance a high-powered SAAS product suite into the future. This product suite is focused on the P&C insurance market with a heavy focus on ISO’s core insurance products through large-scale data assets and associated internal and external facing technology infrastructure. We are embarking on a multi-year journey to modernize the product suite, architecture, and associated technology/infrastructure.

This individual will be responsible for collaborating across the organization to document and gather critical information for product improvement opportunities and apply their knowledge of carrier filing processes to ultimately craft suggestions/recommendations that will enable our customer to integrate our offerings into their normal workflow and make better decisions. The successful candidate will collaborate with key leaders and subject matter experts to gain consensus on a path forward and will demonstrate the ability to create and define a pilot execution plan that includes key activities, key deliverables, and key performance indicators. As such, the candidate will balance a strategic mindset with achieving results.

Responsibilities:

Develop extensive knowledge of all products and features to support customers, sales, implementation and service

Provide first-level support to answer customer and field support questions and triage issues for resolution Work directly with customers and collaborate with different ISO groups to fully understand and integrate customer insurance program coverage and policy information to prepare robust and effective metadata standards

Assist in developing enhanced data management capabilities that serve customers with personalized services

Demonstrate initiative through recommending and implementing process improvements that further the long-term metadata and strategy of the business unit.

Liaise with Product Development, QA, Support and Customers to identify features, enhancements and issues; document, and provide answers and direction back to customers and stakeholders

Support other products and projects as necessary

This role requires travel to customer sites as needed.