Company:
Diverse Lynx
Location: New York County
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Bulk refreshes (smarthands GLOPAS)
Refresh PC support with individual user
Management of existing Recycle cages at Customer sites
Management of any existing Loaner lockers at Customer sites
Coordination for Laptop provisioning to New starters
Laptop configuration for New starters
Assist with Problems driver updates/patching/firmware
BTO requirements
Asset management
Coordinate Asset repair and Break-fix with equipment provider
Hardware storage utilizing Customers on-site storage provisions
Couriers/packaging utilizing Customers on-site courier/packaging service
Communicate designated points of contact at each site from Facility Management
Coordinate goods receipt with on-site Facility Management
Coordination and getting on-site assistance from Facility Management
Desk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handling
Coordinate Ordering with Equipment/Service Provider
Coordinate Returns with Equipment/Service Provider
Networks, GLOPAS, Conferencing, Server/Storage, Printers
Support any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track.
Defining and setting up a process for local announcements
Marketing and branding for local announcements
Content, format and medium of local announcements
Planning the local announcement date, time, venue and medium
Making the local announcement with approved content, format and medium
Change Advisory Board Meetings and Document Review
Office Calls and Follow up actions
Monthly performance reporting IT Induction of new users VIP Support (when a country has an IBA)Advance forecasting and notification of IBA User follow ups, escalations for tickets, email queries, complaints New Starter Tracking: Hardware Orders, AD Account & Phone Coordinating WEEE: "Waste from Electrical and Electronic Equipment" with Facility Management and 3rd party vendor Coordinating with facility management teams to ensure management of User guides
Providing training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS Troubleshooting
License & Software Services Team Meetings
Writing Knowledge Articles
Reviewing aging articles
Presenting knowledge items to team
Reviewing and approving proposed or new Knowledge articles OS version updates and Profile recreations (Vulnerability tickets) ? if central workplace services team is not able to deploy updates or create profile due to any reason
General queue monitoring, dispatching tickets, problem tickets
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Bulk refreshes (smarthands GLOPAS)
Refresh PC support with individual user
Management of existing Recycle cages at Customer sites
Management of any existing Loaner lockers at Customer sites
Coordination for Laptop provisioning to New starters
Laptop configuration for New starters
Assist with Problems driver updates/patching/firmware
BTO requirements
Asset management
Coordinate Asset repair and Break-fix with equipment provider
Hardware storage utilizing Customers on-site storage provisions
Couriers/packaging utilizing Customers on-site courier/packaging service
Communicate designated points of contact at each site from Facility Management
Coordinate goods receipt with on-site Facility Management
Coordination and getting on-site assistance from Facility Management
Desk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handling
Coordinate Ordering with Equipment/Service Provider
Coordinate Returns with Equipment/Service Provider
Networks, GLOPAS, Conferencing, Server/Storage, Printers
Support any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track.
Defining and setting up a process for local announcements
Marketing and branding for local announcements
Content, format and medium of local announcements
Planning the local announcement date, time, venue and medium
Making the local announcement with approved content, format and medium
Change Advisory Board Meetings and Document Review
Office Calls and Follow up actions
Monthly performance reporting IT Induction of new users VIP Support (when a country has an IBA)Advance forecasting and notification of IBA User follow ups, escalations for tickets, email queries, complaints New Starter Tracking: Hardware Orders, AD Account & Phone Coordinating WEEE: "Waste from Electrical and Electronic Equipment" with Facility Management and 3rd party vendor Coordinating with facility management teams to ensure management of User guides
Providing training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS Troubleshooting
License & Software Services Team Meetings
Writing Knowledge Articles
Reviewing aging articles
Presenting knowledge items to team
Reviewing and approving proposed or new Knowledge articles OS version updates and Profile recreations (Vulnerability tickets) ? if central workplace services team is not able to deploy updates or create profile due to any reason
General queue monitoring, dispatching tickets, problem tickets
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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