Company:
Cox powered by Atrium
Location: Slidell
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Cox Automotive is looking for a skilled Technical Analyst to support the Manheim New Orleans and Manheim Lafayette auction sites in the New Orleans, LA area. As the primary technology contact for revenue-generating locations (like Manheim Auto Auction), the Technical Analyst (TA) is responsible for delivering and maintaining technology solutions. The TA collaborates with project teams and business owners on system design, development, testing, and post-launch support, ensuring the integrity and security of network devices and workflows. Key duties include managing infrastructure interconnectivity, designing system expansions based on business needs, and leading projects related to construction, business changes, and corporate initiatives. The TA also engages with third-party vendors to engineer solutions when necessary. The TA supports a client base of 200 to 1,000 team members, driving technology adoption, training, and client satisfaction. They also participate in management meetings to influence operations and technology decisions while adhering to company standards. A broad understanding of the client's operations and service portfolio is essential for providing guidance and support in this role.
Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.
This is a 10-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities:
Responsibilities of the Technical Analyst:
Hardware procurement, delivery, implementation, and maintenance.
Maintain documentation of physical assets in configuration and asset management records.
Monitor the availability, performance, and throughput of supported technology infrastructure to proactively identify issues and remediate.
Manage and maintain all infrastructure hardware and software ensuring they remain available at all required times. Tests and provides recommendations for replacement or upgrade of hardware or software to ensure business continuity.
Maintain technology infrastructure support technical documentation.
Lead location in disaster recovery for technology.
Perform technology support, troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
Perform research and develop solutions for hardware and software issues.
Update incident records and knowledge base with appropriate and timely information.
Recommend and develops solutions, resolve problems associated with incidents, and update problem records.
Conduct root cause analysis.
Submit requests for change records to remove errors.
The role requires a high level of autonomy correlating to workflow. This is a results-driven position requiring knowledge of all facets of technology such as networking, software, and hardware.
Work with project teams to review and assess impact of new business requirements.
Contribute to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans).
Ensure the capacity, availability, security, and service support requirements are considered in all technology infrastructure changes.
Implement, test, and monitor technology infrastructure changes in line with change implementation plans.
Ensure technology infrastructure changes meet agreed service acceptance criteria.
Maintain asset and configuration management records.
Provide technical expertise to enable the correct application of operational procedures.
Contribute to the planning and implementation of maintenance and installation work.
Implement agreed changes and maintenance routines.
Identify operational problems and ensuring they are managed in accordance with agreed standards and procedures.
Provide reports and proposals for improvement.
Act as the routine contact point.
Assist with the development of and applies solutions to resolve or escalate clients’ service problems.
Monitor client services function and collects performance data.
Data retention management is required for this role for the client’s legal archive.
Minimum Qualifications:
Qualifications of the Technical Analyst:
Bachelor’s degree in related field.
A minimum of 5+ years experience in a related technical role.
Working experience supporting end-user computing devices.
Working experience working with incident, problem, and change management.
Working experience in an ITIL-based environment.
Working experience as a participant in a change management process.
Working experience of Microsoft Office products.
Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment.
Excellent customer service skills required. The ability to meet SLAs and update customer with progress.
Additional Tech Certification: A+, Network+, MCP, MCDST.
Apple Certified Support Professional (ACSP).
Network certificates.
Working experience in Series/AS400 support.
Working experience in wireless (Mobile, WiFi, WAP).
Working experience in network.
Working experience in audio/visual.
Working experience in Project Management.
Experience communicating with stakeholders.
Benefits:
Comprehensive Benefits Package available based on eligibilityMedical, Dental, Vision
Short-Term Disability (STD)
Long-Term Disability (LTD)
Supplemental and Voluntary Life Insurance
401(K)
Commuter Benefit Program
Requisition Disclaimer:
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at (url removed).
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at (url removed). Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
Cox Automotive is looking for a skilled Technical Analyst to support the Manheim New Orleans and Manheim Lafayette auction sites in the New Orleans, LA area. As the primary technology contact for revenue-generating locations (like Manheim Auto Auction), the Technical Analyst (TA) is responsible for delivering and maintaining technology solutions. The TA collaborates with project teams and business owners on system design, development, testing, and post-launch support, ensuring the integrity and security of network devices and workflows. Key duties include managing infrastructure interconnectivity, designing system expansions based on business needs, and leading projects related to construction, business changes, and corporate initiatives. The TA also engages with third-party vendors to engineer solutions when necessary. The TA supports a client base of 200 to 1,000 team members, driving technology adoption, training, and client satisfaction. They also participate in management meetings to influence operations and technology decisions while adhering to company standards. A broad understanding of the client's operations and service portfolio is essential for providing guidance and support in this role.
Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.
This is a 10-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities:
Responsibilities of the Technical Analyst:
Hardware procurement, delivery, implementation, and maintenance.
Maintain documentation of physical assets in configuration and asset management records.
Monitor the availability, performance, and throughput of supported technology infrastructure to proactively identify issues and remediate.
Manage and maintain all infrastructure hardware and software ensuring they remain available at all required times. Tests and provides recommendations for replacement or upgrade of hardware or software to ensure business continuity.
Maintain technology infrastructure support technical documentation.
Lead location in disaster recovery for technology.
Perform technology support, troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
Perform research and develop solutions for hardware and software issues.
Update incident records and knowledge base with appropriate and timely information.
Recommend and develops solutions, resolve problems associated with incidents, and update problem records.
Conduct root cause analysis.
Submit requests for change records to remove errors.
The role requires a high level of autonomy correlating to workflow. This is a results-driven position requiring knowledge of all facets of technology such as networking, software, and hardware.
Work with project teams to review and assess impact of new business requirements.
Contribute to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans).
Ensure the capacity, availability, security, and service support requirements are considered in all technology infrastructure changes.
Implement, test, and monitor technology infrastructure changes in line with change implementation plans.
Ensure technology infrastructure changes meet agreed service acceptance criteria.
Maintain asset and configuration management records.
Provide technical expertise to enable the correct application of operational procedures.
Contribute to the planning and implementation of maintenance and installation work.
Implement agreed changes and maintenance routines.
Identify operational problems and ensuring they are managed in accordance with agreed standards and procedures.
Provide reports and proposals for improvement.
Act as the routine contact point.
Assist with the development of and applies solutions to resolve or escalate clients’ service problems.
Monitor client services function and collects performance data.
Data retention management is required for this role for the client’s legal archive.
Minimum Qualifications:
Qualifications of the Technical Analyst:
Bachelor’s degree in related field.
A minimum of 5+ years experience in a related technical role.
Working experience supporting end-user computing devices.
Working experience working with incident, problem, and change management.
Working experience in an ITIL-based environment.
Working experience as a participant in a change management process.
Working experience of Microsoft Office products.
Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment.
Excellent customer service skills required. The ability to meet SLAs and update customer with progress.
Additional Tech Certification: A+, Network+, MCP, MCDST.
Apple Certified Support Professional (ACSP).
Network certificates.
Working experience in Series/AS400 support.
Working experience in wireless (Mobile, WiFi, WAP).
Working experience in network.
Working experience in audio/visual.
Working experience in Project Management.
Experience communicating with stakeholders.
Benefits:
Comprehensive Benefits Package available based on eligibilityMedical, Dental, Vision
Short-Term Disability (STD)
Long-Term Disability (LTD)
Supplemental and Voluntary Life Insurance
401(K)
Commuter Benefit Program
Requisition Disclaimer:
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at (url removed).
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at (url removed). Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
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