Company:
DreamWorks Animation
Location: Glendale
Closing Date: 04/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
“What would you say you do here?”
Providing world-class support for the day to day operations of the studio and our initiatives
Advocating for our clients to other technology departments in support of DreamWorks
Working closely with the engineering departments on supporting the infrastructure upgrades and changes
Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
Serve as the main point of contact for end-user support incidents
Analyze issues and create solutions for HW and SW problems
Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
Work with System Engineers and Architects on projects in support of studio initiatives
Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
Look for opportunities to provide continuous improvement to our processes and procedures
Manage all aspects of software license installations
Provide technical expertise and ownership of application debugging for most departments
Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
Create new tools to automate processes in an effort to increase departmental efficiencies
Set up and move systems as necessary
Analyze issues and create solutions for hardware and software problems
Participate in, and/or run preventative maintenance tasks
Assist in creating and maintaining documentation related to the support of the studio
Serve as an escalation point for other technology departments such as Asset Management and A/V
Create and manage user accounts
“What would you say you do here?”
Providing world-class support for the day to day operations of the studio and our initiatives
Advocating for our clients to other technology departments in support of DreamWorks
Working closely with the engineering departments on supporting the infrastructure upgrades and changes
Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
Serve as the main point of contact for end-user support incidents
Analyze issues and create solutions for HW and SW problems
Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
Work with System Engineers and Architects on projects in support of studio initiatives
Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
Look for opportunities to provide continuous improvement to our processes and procedures
Manage all aspects of software license installations
Provide technical expertise and ownership of application debugging for most departments
Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
Create new tools to automate processes in an effort to increase departmental efficiencies
Set up and move systems as necessary
Analyze issues and create solutions for hardware and software problems
Participate in, and/or run preventative maintenance tasks
Assist in creating and maintaining documentation related to the support of the studio
Serve as an escalation point for other technology departments such as Asset Management and A/V
Create and manage user accounts
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