Company:
ICONMA, LLC
Location: Lisle
Closing Date: 16/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Our Client, a truck and engine manufacturing, is looking for a Senior Technical Support Analyst for their Lisle, IL/ Woodridge, IL location.
Responsibilities:
Working with dealers on the phone thru the Client case management system. Dealer submits a case file and agents help them thru the repair. This consultant is an expert that helps them fix the issue with the dealer on a daily basis. Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role.
This position will support our dealer network by assisting dealers in vehicle repairs via casefiles. We handle all aspects of the vehicle minus the motor. 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team. We unsure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
This position supports Client Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
Tech Services support members support Client dealers and body builders provide repair and diagnostic support
Provide publications feedback to our publication’s teams
Escalate trending failure modes to Service Engineering
Support new product launches
Bachelor’s degree
At least 2 years of field service engineering, automotive service or truck service experience
Master’s degree OR At least 4 years of field service engineering, automotive service or truck service experience
Qualified candidates, excluding current Client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
MS Office
Excellent written and verbal communication skills
Class 8 Truck experience
Critical thinking and problem solving
Why Should You Apply?
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
Working with dealers on the phone thru the Client case management system. Dealer submits a case file and agents help them thru the repair. This consultant is an expert that helps them fix the issue with the dealer on a daily basis. Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role.
This position will support our dealer network by assisting dealers in vehicle repairs via casefiles. We handle all aspects of the vehicle minus the motor. 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team. We unsure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
This position supports Client Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
Tech Services support members support Client dealers and body builders provide repair and diagnostic support
Provide publications feedback to our publication’s teams
Escalate trending failure modes to Service Engineering
Support new product launches
Bachelor’s degree
At least 2 years of field service engineering, automotive service or truck service experience
Master’s degree OR At least 4 years of field service engineering, automotive service or truck service experience
Qualified candidates, excluding current Client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
MS Office
Excellent written and verbal communication skills
Class 8 Truck experience
Critical thinking and problem solving
Why Should You Apply?
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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