Company:
Cint
Location: New Orleans
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
The Opportunity
Are you a highly motivated IT Support Technician and a team player good knowledge in Windows, network, hardware, and software? Do you feel comfortable to explain problems and solutions and giving support to non-technical users? Aiming to work towards long term goal and in fast growing environment? Join our global IT Support team and take part in building the next generation web systems. Our main goal is to connect everyone who has a question, to anyone wanting to give his or her opinion. As an IT Support Specialist, you will be part of a global IT operation who is providing internal support to more than 1000 users around the world.
This position is hybrid, working in office 2-3 days/week.
Job Description
Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues.
Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
Assist in the support, deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.
Stay updated with the latest industry trends, technologies, and best practices to enhance knowledge and improve support services.
Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
Provide technical knowledge around our internal systems & record videos on Trending issues periodically
Share knowledge and find ways to high level learning through hackathons, seminars and conferences.
Envolve the working environment that currently embraces continuous learning and cross functional teams.
Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.
Establish a continuous improvement culture and associated processes to ensure support needs reduce over time.
The Opportunity
Are you a highly motivated IT Support Technician and a team player good knowledge in Windows, network, hardware, and software? Do you feel comfortable to explain problems and solutions and giving support to non-technical users? Aiming to work towards long term goal and in fast growing environment? Join our global IT Support team and take part in building the next generation web systems. Our main goal is to connect everyone who has a question, to anyone wanting to give his or her opinion. As an IT Support Specialist, you will be part of a global IT operation who is providing internal support to more than 1000 users around the world.
This position is hybrid, working in office 2-3 days/week.
Job Description
Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues.
Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
Assist in the support, deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.
Stay updated with the latest industry trends, technologies, and best practices to enhance knowledge and improve support services.
Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
Provide technical knowledge around our internal systems & record videos on Trending issues periodically
Share knowledge and find ways to high level learning through hackathons, seminars and conferences.
Envolve the working environment that currently embraces continuous learning and cross functional teams.
Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.
Establish a continuous improvement culture and associated processes to ensure support needs reduce over time.
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