Technical Support Engineer - Integrations : #24-03040

Primary Skills: Javascript, Web Services (SOAP, REST), SQL, Technical support, Client support

Contract Type:  W2

Duration:  12 months

Location: San Diego, CA

Pay Range: 40 to 45 / hour

Job Summary:
We are seeking a Technical Support Specialist experienced in providing high-level technical support across various complex computer systems, software applications, and networked environments. The ideal candidate will serve as a customer advocate, swiftly resolving technical issues, and understanding intricate details of the ServiceNow platform to help users navigate challenging technical scenarios. This role involves in-depth troubleshooting, analysis of data to identify issues, and collaborating effectively to achieve goals.

Key Responsibilities:

Act as a first responder to provide support to platform users and administrators, ensuring successful resolution of technical inquiries.

Diagnose and troubleshoot issues related to LDAP/Active Directory, Email, Web Services, and Network connectivity.

Develop a comprehensive understanding of the ServiceNow platform and its core functionalities.

Perform detailed analysis to pinpoint the causes of technical issues.

Collaborate across teams to resolve complex problems and achieve objectives.

Must-Have Skills:

Proficiency in Web Services (SOAP, REST)

Solid understanding of Networking fundamentals

Experience with Scripting and Relational Databases

Industry Experience Required:

Prior experience in technical support, especially in environments involving complex software and integrations, is highly desirable.

This role requires candidates capable of managing a wide variety of technical challenges, necessitating expertise in several key areas like web services, networking, and scripting. While we are open to training on SSO, authentication emails protocols, and servers, a foundational understanding of these areas will greatly expedite the ramp-up time. This position demands on-site presence twice weekly in our San Diego office.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

 

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As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.  We don't just connect you with great jobs, we connect you with a workplace that inspires!

 

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