Company:
Tech Providers Inc.
Location: Alhambra
Closing Date: 06/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position : IT Production Support Assistant
Location: Alhambra, CA 91803 (Onsite)
Duration :12+ month contract with possibility of extension.
Skills Required:
The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.
Experience Required:
This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.
Experience Preferred:
Experience in an IT or production environment.
Education Required:
A high school diploma or equivalent.
Education Preferred:
Associate in Arts Degree or higher in any IT Related Field or equivalent.
Additional Information:
California Resident Candidates Only.
Work is expected to be done ON SITE, and interviews will be conducted in person.
Work schedule will be 4/40, 10-hour day within the M-TH or T-F work schedule at the discretion of the program manager.
Work shift ranges from 6:30 AM to 6:30 PM at Public Works HQ in Alhambra, CA 91803.
Position : IT Production Support Assistant
Location: Alhambra, CA 91803 (Onsite)
Duration :12+ month contract with possibility of extension.
Skills Required:
The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.
Experience Required:
This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.
Experience Preferred:
Experience in an IT or production environment.
Education Required:
A high school diploma or equivalent.
Education Preferred:
Associate in Arts Degree or higher in any IT Related Field or equivalent.
Additional Information:
California Resident Candidates Only.
Work is expected to be done ON SITE, and interviews will be conducted in person.
Work schedule will be 4/40, 10-hour day within the M-TH or T-F work schedule at the discretion of the program manager.
Work shift ranges from 6:30 AM to 6:30 PM at Public Works HQ in Alhambra, CA 91803.
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