MI - Support Team Representative I

Overview:
Niterra North America offers a dynamic work environment for individuals interested in customer service and logistics. Employees play a vital role in ensuring efficient order fulfillment and maintaining positive customer relationships. This position requires a detail-oriented individual with strong organizational and communication skills. The successful candidate will be responsible for managing customer orders, providing administrative support to the sales team, and ensuring accurate and timely order fulfillment. Experience in customer service and proficiency in MS Office are essential.

Responsibilities:
Essential Duties:

Enter, Audit and Deliver orders accurately.

Manage orders, deliveries, fill rate and customer portal for assigned key customer(s).

Large order analysis, Backorder monitoring and maintenance, Fill Rate management for key customers.

Process overage/shortage claims, warranty claims, customer returns and product lifts.

Monitor and maintain EDI order errors.

Monitor individual and Support Team email accounts and respond to associates and customers in a professional and timely manner.

Answer incoming phone calls and assist associates and customers with all inquiries in a professional and timely manner.

Process various credit/debit memos.

Setup and maintain an organized filing system.

Assist in preparing and distributing memos, letters and reports as necessary.

Provide administrative support to the designated sales staff.

Act as back-up for other department members as needed.

Assist AM Administrative Assistants, as needed.

Responsible for observing and adhering to internal processes and suggesting improvements.

Adhere to all company policies and procedures and IATF16949 and ISO14000 related policies.

Qualifications:
Academic Skills/Knowledge/Experience:

High school diploma or GED

Associate’s degree in business preferred

Minimum 1-year experience in a customer facing or customer support position

Average skills in MS Office (Word, Excel, Outlook, PowerPoint)

Ability to type 40-50 WPM

Ability to use 10 keys

Knowledge of SAP preferred

Excellent communication and interpersonal skills

Excellent organizational skills

Detail oriented

Accuracy in numbers

Excellent telephone and email etiquette

Ability to work well individually and in a team

Possess mental faculties consistent with performing at least the minimum essential functions of the job

Physical Requirements:

Ability to see and hear (correctable)

Ability to communicate verbally

Ability to lift up to 30lb

Ability to use a computer keyboard

 

Potential Hazards:

Normal office hazards