DevOps Manager

Overview:
The DevOps Manager plays a pivotal role in shaping and executing the Card@Once Development Operations (DevOps) strategy to ensure seamless software deployments while maintaining the health, availability, security, and performance of critical business systems. This role ensures the alignment of DevOps practices with the broader IT strategy, driving consistency and standardization across the enterprise where possible.

 

The DevOps Manager is accountable for the overall service delivery, systems reliability, scalability, and integration for Card@Once operating systems, infrastructure, deployment systems, and automation frameworks. Additionally, the role includes hands-on responsibilities with a broad understanding of application and systems integration, backend infrastructure, network architecture, build and release engineering, security, and compliance.

 

This role also involves managing the team responsible for supporting the Card@Once infrastructure environment, deploying software, troubleshooting, resolving systems issues, and optimizing system performance. The DevOps Manager liaises with internal cross-functional teams and external partners to ensure that DevOps initiatives contribute to business success and meet stakeholder needs.

 

Responsibilities:
Organize and prioritize projects and daily tasks for a team of technical engineers ensuring risks are pro-actively mitigated and work is completed in a timely manner

Develop, maintain, and report on project plans, time-lines, and system documentation to ensure visibility and proper tracking of projects and issues.

Mentor, train and coach team members with a focus on leadership, career development, and operational excellence.

Make staffing decisions based of business needs and individual performance

Create meaningful goals that contribute to organizational strategies, then lead a team to achieve them

Collaborate cross-functionally within IT and with external vendors to prioritize and resolve technical issues, providing subject matter expertise on infrastructure improvements.

Collaborate with the Development Manager on release planning, preparation, validation, post-release monitoring, and ongoing system enhancements.

Handle escalations from Card@Once business teams and customers, giving a high level of service to support both internal and external stakeholders

Identify and address performance gaps across all systems through proactive monitoring and continuous process improvements.

Develop operational standards and processes to pro-actively prevent system failures and security breaches.

Lead and manage the execution of DevOps strategies ensuring high system availability and optimal performance.

Oversee PCI DSS compliance efforts and audits, ensuring the team adheres to security standards and mitigates any identified risks.

Continuously research and enhance the organization’s system capabilities across on-premises and the potential for future cloud platforms.

Evaluate technological solutions, including on-premises infrastructure and cloud-based technologies, assessing present and future opportunities, risks, and ROI.

Qualifications:
Requirements:

B.S. or M.S. Degree in Information Technology or equivalent work experience

8+ years demonstrated success in related IT profession, including 5+ years of hands-on experience with Infrastructure, Network and IT Operations disciplines

3+ years of leading and managing teams

 

Qualifications:

Ability to successfully plan, organize, prioritize, execute and delegate work; responding to changing needs and balance competing priorities

Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level

Excellent communication skills in both written and verbal formats with the ability to influence multiple stakeholders, including team members, peers, business stakeholders, vendors, leadership, and customers

Ability to understand business requirements and convey technical solutions and system related dependencies using diagrams and work management tools such as Jira

Experience developing and/or mentoring others and building technical capabilities of less experienced colleagues.

Strong problem solving and root-cause mindset, having the ability to drive into issues when appropriate and deliver a high level of end-user support

Ability to drive big picture goals and milestones while valuing and maintaining a strong attention to detail

Ability to quickly identify and drive to the optimal solution when presented with a series of constraints

Ability to break down team barriers throughout the organization through effective communication

Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships

Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level

Excellent written and oral communication skills with the ability to effectively communicate with technical and non-technical staff

Solid working knowledge of most of the following:
o SDLC processes such as Kanban and Scrum
o Development and scripting utilizing a variety of common tools and languages
o Windows Server support/migration/administration
o Configuration management and automation/deployment solutions tools such as Ansible, Puppet, Chef, Terraform, SaltStack, Octopus, Cfengine, Jenkins, Git, Docker, Nagios, etc.
o SQL (MS SQL Server)
o Web API, Restful Services, and WCF Services
o Central authentication platforms, such as Active Directory, LDAP, Kerberos/IDM
o Virtualization tools such as ESX/Xen/KVM, etc.
o General Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, troubleshooting
o Technology principles such as observability, least privileged, infrastructure as code, and CI/CD

A working understanding of SOX and PCI regulations, a plus

Experience working in a highly-regulated or highly secure business, a plus

Experience working in a Linux environment, a plus

Experience working with Intrusion detection/prevention, encryption and data loss protection tools and processes, a plus

Physical Demands:

This position requires; ability to work from home and be onsite in the office; work a minimum of 40 hours per week;

Hours are minimum 40 hours per week during company’s regular business hours however evening and/or weekend work may be required as job duties demand;

Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to attend meetings; deliver items; gather supplies; set up meetings; etc. lifting up to 20 lbs occasionally.

Work environment: Usual office setting; close contact with employees for long periods of time. The noise level in the work environment is usually minimal.

Position may require minimal travel by car and/or plane

This role requires the ability to work from home in a virtual environment, where the following is required;

reliable high-speed internet access (hotspot not acceptable)

dedicated distraction-free home work environment

 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

 

Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at (url removed).

 

Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Vacation Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

 

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.