Principal Technical ServiceNow Architect, CIWF

Job Description

What you get to do in this role: 

We are seeking a dynamic and experienced ServiceNow Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is a unique opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform. 

Key Responsibilities: 

Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience 

Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities 

Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results. Think big but start small. Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems 

Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms, including CRM, ERP, Telephony, and other IT systems. 

Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions that enhance efficiency and user experience. 

Provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow. 

Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support. 

Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability. 

Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies. 

Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities. 

Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product.