Company:
Tista Science and Technology Corporation
Location: Austin
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Are you a Senior Systems Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Stay Connected:
Follow us on for updates on this job and other exciting opportunities.
Responsibilities:
Provide Tier 2 and Tier 3 server administration for Windows Operating Systems and associated applications, including Internet Information Services (IIS).
Offer 24x7x365 support, with exceptions for Federal holidays, ensuring system availability and minimizing incidents.
Perform advanced system administration tasks and immediate troubleshooting when contacted by the National Service Desk (NSD).
Collaborate with project managers, team members, technical administrators, and end users to communicate work status and findings related to tickets, incidents, and problems.
Implement security hardening requirements and configurations based on instructions from VA counterparts outlined in Service Requests and Change Orders.
Possess and utilize advanced knowledge of Windows operating systems, including OS included applications like IIS.
Maintain certifications such as Microsoft Certified Solutions Associate (MCSA) in 2008 or 2012, with MCSE preferred.
Leverage experience in a large infrastructure environment, with Data Center experience being a plus.
Demonstrate proficient troubleshooting skills, promptly resolving issues and identifying underlying faults.
Collaborate with both customers and vendors to address system issues.
Manage patching, certificates, and remediation of known vulnerabilities.
Escalate or transfer tickets as needed to VA staff for further issue resolution.
Coordinate with stakeholders to provide updates on ticket status or request system changes.
Maintain accurate documentation of assigned workspace and procedures, including software and hardware layers.
Utilize tools extensively, including but not limited to:
PowerShell
VMWare, vSphere Web Client
Performance Monitor & Computer Management Console
Remote Desktop, RDCman
SCCM, AD, DNS
Service Now, CA Service Desk
Qualifications:
Advanced knowledge of Windows operating systems, including associated applications like IIS.
MCSA certification in 2008 or 2012, with MCSE preferred.
Extensive experience in a large infrastructure environment, with Data Center experience being desirable.
Experience with supporting servers in AWS and Azure is a plus.
Strong troubleshooting skills, with the ability to resolve incidents and identify underlying issues.
Familiarity with tools such as PowerShell, VMWare, vSphere Web Client, Performance Monitor & Computer Management Console, Remote Desktop, RDCman, SCCM, AD, DNS, and Service Now/CA Service Desk.
Excellent communication skills to interact with various stakeholders.
Proven ability to implement security hardening measures and configurations.
Demonstrated experience in managing patching, certificates, and addressing vulnerabilities.
Strong documentation skills for maintaining accurate records of procedures and workspaces.
Education:
Bachelor’s degree in computer science, electronics engineering or related technical discipline and 5+ years’ work experience
Eight (8) years of additional relevant experience may be substituted for education (13 years total)
Clearance:
The ability to pass a Tier 2/Moderate Background Investigation
Location:
Department of Veteran's Affairs (100% On-site)
Monday - Friday (8:00 AM - 4:30 PM CST Time)
Austin Information Technology Center (AITC)
1615 Woodward Street,
Austin, TX 78741
Are you a Senior Systems Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Stay Connected:
Follow us on for updates on this job and other exciting opportunities.
Responsibilities:
Provide Tier 2 and Tier 3 server administration for Windows Operating Systems and associated applications, including Internet Information Services (IIS).
Offer 24x7x365 support, with exceptions for Federal holidays, ensuring system availability and minimizing incidents.
Perform advanced system administration tasks and immediate troubleshooting when contacted by the National Service Desk (NSD).
Collaborate with project managers, team members, technical administrators, and end users to communicate work status and findings related to tickets, incidents, and problems.
Implement security hardening requirements and configurations based on instructions from VA counterparts outlined in Service Requests and Change Orders.
Possess and utilize advanced knowledge of Windows operating systems, including OS included applications like IIS.
Maintain certifications such as Microsoft Certified Solutions Associate (MCSA) in 2008 or 2012, with MCSE preferred.
Leverage experience in a large infrastructure environment, with Data Center experience being a plus.
Demonstrate proficient troubleshooting skills, promptly resolving issues and identifying underlying faults.
Collaborate with both customers and vendors to address system issues.
Manage patching, certificates, and remediation of known vulnerabilities.
Escalate or transfer tickets as needed to VA staff for further issue resolution.
Coordinate with stakeholders to provide updates on ticket status or request system changes.
Maintain accurate documentation of assigned workspace and procedures, including software and hardware layers.
Utilize tools extensively, including but not limited to:
PowerShell
VMWare, vSphere Web Client
Performance Monitor & Computer Management Console
Remote Desktop, RDCman
SCCM, AD, DNS
Service Now, CA Service Desk
Qualifications:
Advanced knowledge of Windows operating systems, including associated applications like IIS.
MCSA certification in 2008 or 2012, with MCSE preferred.
Extensive experience in a large infrastructure environment, with Data Center experience being desirable.
Experience with supporting servers in AWS and Azure is a plus.
Strong troubleshooting skills, with the ability to resolve incidents and identify underlying issues.
Familiarity with tools such as PowerShell, VMWare, vSphere Web Client, Performance Monitor & Computer Management Console, Remote Desktop, RDCman, SCCM, AD, DNS, and Service Now/CA Service Desk.
Excellent communication skills to interact with various stakeholders.
Proven ability to implement security hardening measures and configurations.
Demonstrated experience in managing patching, certificates, and addressing vulnerabilities.
Strong documentation skills for maintaining accurate records of procedures and workspaces.
Education:
Bachelor’s degree in computer science, electronics engineering or related technical discipline and 5+ years’ work experience
Eight (8) years of additional relevant experience may be substituted for education (13 years total)
Clearance:
The ability to pass a Tier 2/Moderate Background Investigation
Location:
Department of Veteran's Affairs (100% On-site)
Monday - Friday (8:00 AM - 4:30 PM CST Time)
Austin Information Technology Center (AITC)
1615 Woodward Street,
Austin, TX 78741
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