DRC-Service Desk 3/ SD3 (Web Content Manager)

Company:  LanceSoft Inc
Location: Columbus
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Payrate:          $28/hr. on W2

Title:                  Web Content Manager

Location:          Hybrid- 3 Days Onsite in a Week

Duration:          10+ Months Contract with the Possibility for Extension

 

Job Description:

Client is looking for a Web Content Manager to manage and contribute to business-critical content initiatives.

A Web Content Manager must be knowledgeable and skilful enough to drive operational excellence for content dispersed across internal workflows, company external and internal websites, campaigns, social networks, and so on.

You must be able to create/edit, manage, maintain, and syndicate the content.

We’re looking for someone who will:

Collaborate with team to standardize workflows

Seamlessly cross-collaborate with other business teams to improve efficiencies, content quality, and workflows

Manage daily content tracking, processing, and reporting with cross-functional teams to ensure better content monitoring for accuracy

Help clients diagnose and solve content problems, and define content needs to support both user and business goals

Procure accurate and up-to-date information from subject matter experts to maintain content relevance

Support content product development by acquiring, reviewing, and editing data

Manage and update content and campaigns under the direction of the team lead

Prioritize effectively under important deadlines, executing on projects’ implementation in a timely manner

Assist in the planning and support of content projects and processes

Create and conduct training with internal teams and vendors

Oversee proper execution of projects and troubleshoot problems

Track analytics and prepare insights

Help apply and maintain consistency with content standards

Support content intake and upkeep in backend content management system

Technical support and system access to approximately 15,000 customers using ServiceNow                

Workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software

 

Qualifications for the role

3-5 years of experience in an operational management, content operations specialist, content manager, content creator, content coordinator, or UX writer role

Apply Now
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