Company:
Burwood Group, Inc
Location: Detroit
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
What You'll Do
The Technical Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner. The Technical Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members or teams.
The Technical Support Analyst will also perform root cause analysis, identify trends, and develop knowledge base articles for typical problems. This position will support multiple platforms including desktops, laptops, Macs, mobile devices, and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders.
What You'll Do
The Technical Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner. The Technical Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members or teams.
The Technical Support Analyst will also perform root cause analysis, identify trends, and develop knowledge base articles for typical problems. This position will support multiple platforms including desktops, laptops, Macs, mobile devices, and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders.
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