Company:
Spruce Technology, Inc.
Location: Albany
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
NYS Information Technology Services (ITS) is seeking a IT Specialist Mid-Level to provides hardware and software support for equipment at Correctional Facilities throughout the state.
Tasks performed are but not limited to:
Review support request. Under direction from OITS staff and DOCCS Education, prioritize request and schedule travel to perform in person support and maintenance throughout New York State.
Travel to DOCCS Facilities to perform replacement of PC's, troubleshooting Academic and General Business labs, installation and training on Windows Servers, PC's and Thin Clients as needed.
Complete travel authorization and voucher forms. On days not traveling, consultant will be asked to answer support calls and document issues within a trouble ticketing system.
Requested Qualifications:
48 months of experience in general computer repair or troubleshooting
24 months of experience in Active Directory configuration, management or troubleshooting.
Minimum of 36 months of experience troubleshooting or installing PC's in LAN configuration with at least 20 networked devices.
12 months of experience working within a secure facility setting.
24 months of experience in a position that required travel at least 50% of hours worked.
24 months of experience in a position that required direct contact with end users or customers at least 50% of hours worked.
CompTIA A+ Certification of equivalent
12 months of experience developing training programs and documentation or performing face-to-face user training
Work hours and location:
Full time role with engagement length of 27 Months
Daily hours: 8am-5pm M-F
Physical office location: 80 S. Swan St, AESOB, Albany, NY, 12210
Telecommuting options: None. Full onsite role.
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
Tasks performed are but not limited to:
Review support request. Under direction from OITS staff and DOCCS Education, prioritize request and schedule travel to perform in person support and maintenance throughout New York State.
Travel to DOCCS Facilities to perform replacement of PC's, troubleshooting Academic and General Business labs, installation and training on Windows Servers, PC's and Thin Clients as needed.
Complete travel authorization and voucher forms. On days not traveling, consultant will be asked to answer support calls and document issues within a trouble ticketing system.
Requested Qualifications:
48 months of experience in general computer repair or troubleshooting
24 months of experience in Active Directory configuration, management or troubleshooting.
Minimum of 36 months of experience troubleshooting or installing PC's in LAN configuration with at least 20 networked devices.
12 months of experience working within a secure facility setting.
24 months of experience in a position that required travel at least 50% of hours worked.
24 months of experience in a position that required direct contact with end users or customers at least 50% of hours worked.
CompTIA A+ Certification of equivalent
12 months of experience developing training programs and documentation or performing face-to-face user training
Work hours and location:
Full time role with engagement length of 27 Months
Daily hours: 8am-5pm M-F
Physical office location: 80 S. Swan St, AESOB, Albany, NY, 12210
Telecommuting options: None. Full onsite role.
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
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