Company:
Rotork
Location: Rochester
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
Job Purpose:
Ensure the secure and efficient operation of infrastructure and network systems by promptly responding to incidents, provisioning, and maintaining components, diagnosing issues, implementing server and software patches, conducting vulnerability assessments, and maintaining configuration standards.
Responsibilities:
Respond promptly to incidents related to infrastructure and network reported through the Service Desk or monitoring systems.
Provisions/Install, configure, and maintain infrastructure and network components using agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
Diagnose and troubleshoot and resolve hardware and software issues, escalate complex or unresolved incidents to appropriate teams or third-party vendors.
Implement and manage software patches for infrastructure and network components, ensuring security updates are applied promptly to mitigate vulnerabilities.
Conduct regular reviews of outstanding vulnerability and patch management activities using tools such as SolarWinds, Qualys and Microsoft InTune.
Maintain configuration baselines for infrastructure and network components, ensuring compliance with organizational standards.
Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
Conduct regular operational checks such as backups to ensure they are running as scheduled and perform fault diagnosis and recovery in the event of failures.
In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion.
Job Purpose:
Ensure the secure and efficient operation of infrastructure and network systems by promptly responding to incidents, provisioning, and maintaining components, diagnosing issues, implementing server and software patches, conducting vulnerability assessments, and maintaining configuration standards.
Responsibilities:
Respond promptly to incidents related to infrastructure and network reported through the Service Desk or monitoring systems.
Provisions/Install, configure, and maintain infrastructure and network components using agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
Diagnose and troubleshoot and resolve hardware and software issues, escalate complex or unresolved incidents to appropriate teams or third-party vendors.
Implement and manage software patches for infrastructure and network components, ensuring security updates are applied promptly to mitigate vulnerabilities.
Conduct regular reviews of outstanding vulnerability and patch management activities using tools such as SolarWinds, Qualys and Microsoft InTune.
Maintain configuration baselines for infrastructure and network components, ensuring compliance with organizational standards.
Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
Conduct regular operational checks such as backups to ensure they are running as scheduled and perform fault diagnosis and recovery in the event of failures.
In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion.
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