Company:
Blue Shield of California
Location: Oakland
Closing Date: 30/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Your Role:
The Senior level Developer of the Client Personalization team is responsible for application service level achievement and customer satisfaction of Blue Shield of California’s Salesforce Health Cloud capabilities. This developer creates, configures, and manages Salesforce applications and related components and will be accountable for delivering BSC’s desired business outcomes. This includes understanding the functionality of the technical solutions used to enable business processes. This role requires interaction with our IT and Business partners (BU/Functional Area leaders) in determining solid business requirements/ applications solutions. The Senior Application Developer will have experience designing, building, and implementing features in Salesforce Cloud.
Your Work
In this role, you will:
Adopt and apply software engineering concepts and processes to software development
Provide input to designs and technical specifications
Develop user interfaces and application programs using the technical specifications and design documents provided
Tests, debugs and maintains code according to the technical specifications
Provide knowledge transfer to less experienced staff
Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs
Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, & demos)
Improve the reliability and utilization of systems and applications
Monitor software configuration changes to anticipate and address the impact of data reliability and customer satisfaction issues
Coordinate sustaining support for application platforms and business processes
Demonstrate leadership skills in services development, services adoption, and service governance
Proactively address potential system issues to meet or exceed established timelines and delivers service within budget constraints and seeks ways to reduce application-related costs
Your Knowledge and Experience:
Be highly proficient in build / development of Salesforce Marketing Cloud solutions needed to support Blue Shield’s growth and financial goals
As a technical resource responsible for establishing trusted relationships with business partners, internal IT organizations, other IT portfolio leaders, and Vendor partners
Effectively communicate approach, value, risk, alternatives, and status of goal progress with executive & senior management, business sponsors, and product managers
Be experienced with relevant software development tools, industry protocols, troubleshooting & support procedures, monitoring & quality controls, and communication/documentation software
Be self-directed, work with limited management direction and exercise considerable latitude in determining technical objectives of assignment
Apply significant knowledge of IT and healthcare industry trends
Requires 5+ years of hands-on design, coding, integration, and deployment experience in Cloud based applications, with strong knowledge of Salesforce applications
Possess technical acumen & working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration
Design, develop, and maintain custom solutions within Salesforce using Apex (classes and triggers), Process Builder, Flows, Visual Force pages Aura & Lightning Web Components, and other platform features.
Utilize Salesforce APIs ((REST, SOAP, Bulk, Streaming, etc.) to seamlessly integrate with other organizational systems. Experience with html, java script, Salesforce Lightning/Newport Design System, SOQL, SOSL & custom styling
Considerable experience in Salesforce configuration and development including Workflows, Process Builder, Apex (classes and triggers), Visual Force page, Lightning Components
Strong understanding of the Salesforce Marketing Cloud platform, including Email Studio, Automation Studio, Journey Builder, Mobile Connect, and Contact Builder.
Reporting and Analytics: Familiarity with reporting tools and analytics within SFMC to track campaign performance and make data-driven decisions.
Experience with DevOps processes to efficiently design, develop, test, secure, deploy, maintain, and support the Platform.
Salesforce Admin, Platform Marketing Cloud Admin and Marketing Cloud Email Specialist are preferred
Ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams
Effective verbal and written communication skills including the ability to create, translate, and execute technical deliverables
Requires a bachelor's degree or equivalent experience
Pay Range
The pay range for this role is: $ (phone number removed) to $ (phone number removed) for California.
Note
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
#LI-EB1
The Senior level Developer of the Client Personalization team is responsible for application service level achievement and customer satisfaction of Blue Shield of California’s Salesforce Health Cloud capabilities. This developer creates, configures, and manages Salesforce applications and related components and will be accountable for delivering BSC’s desired business outcomes. This includes understanding the functionality of the technical solutions used to enable business processes. This role requires interaction with our IT and Business partners (BU/Functional Area leaders) in determining solid business requirements/ applications solutions. The Senior Application Developer will have experience designing, building, and implementing features in Salesforce Cloud.
Your Work
In this role, you will:
Adopt and apply software engineering concepts and processes to software development
Provide input to designs and technical specifications
Develop user interfaces and application programs using the technical specifications and design documents provided
Tests, debugs and maintains code according to the technical specifications
Provide knowledge transfer to less experienced staff
Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs
Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, & demos)
Improve the reliability and utilization of systems and applications
Monitor software configuration changes to anticipate and address the impact of data reliability and customer satisfaction issues
Coordinate sustaining support for application platforms and business processes
Demonstrate leadership skills in services development, services adoption, and service governance
Proactively address potential system issues to meet or exceed established timelines and delivers service within budget constraints and seeks ways to reduce application-related costs
Your Knowledge and Experience:
Be highly proficient in build / development of Salesforce Marketing Cloud solutions needed to support Blue Shield’s growth and financial goals
As a technical resource responsible for establishing trusted relationships with business partners, internal IT organizations, other IT portfolio leaders, and Vendor partners
Effectively communicate approach, value, risk, alternatives, and status of goal progress with executive & senior management, business sponsors, and product managers
Be experienced with relevant software development tools, industry protocols, troubleshooting & support procedures, monitoring & quality controls, and communication/documentation software
Be self-directed, work with limited management direction and exercise considerable latitude in determining technical objectives of assignment
Apply significant knowledge of IT and healthcare industry trends
Requires 5+ years of hands-on design, coding, integration, and deployment experience in Cloud based applications, with strong knowledge of Salesforce applications
Possess technical acumen & working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration
Design, develop, and maintain custom solutions within Salesforce using Apex (classes and triggers), Process Builder, Flows, Visual Force pages Aura & Lightning Web Components, and other platform features.
Utilize Salesforce APIs ((REST, SOAP, Bulk, Streaming, etc.) to seamlessly integrate with other organizational systems. Experience with html, java script, Salesforce Lightning/Newport Design System, SOQL, SOSL & custom styling
Considerable experience in Salesforce configuration and development including Workflows, Process Builder, Apex (classes and triggers), Visual Force page, Lightning Components
Strong understanding of the Salesforce Marketing Cloud platform, including Email Studio, Automation Studio, Journey Builder, Mobile Connect, and Contact Builder.
Reporting and Analytics: Familiarity with reporting tools and analytics within SFMC to track campaign performance and make data-driven decisions.
Experience with DevOps processes to efficiently design, develop, test, secure, deploy, maintain, and support the Platform.
Salesforce Admin, Platform Marketing Cloud Admin and Marketing Cloud Email Specialist are preferred
Ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams
Effective verbal and written communication skills including the ability to create, translate, and execute technical deliverables
Requires a bachelor's degree or equivalent experience
Pay Range
The pay range for this role is: $ (phone number removed) to $ (phone number removed) for California.
Note
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
#LI-EB1
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