Company:
Crescens Inc.
Location: Richmond
Closing Date: 07/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: System Administrator
Location: Hybrid
Duration: 12+ Months(extendable)
Type: Contract
Note:Local Richmond, VA candidates.
This is a hybrid position, will require days on site.
RESPONSIBILITIES:
Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
Provide management with recommendations for systems and process improvements
Troubleshoot software and hardware problems and enhances the level of direct services to field staff
Install, maintain, and assist in testing and upgrading of new and existing hardware and software
Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
REQUIRED EXPERIENCE& SKILLS:
Strong customer service skills with a Customer First attitude.
Extensive skills and experience in desktop products including but not limited toWindows 10/11,SharePoint, and MS Office 365.
Ability to utilize troubleshooting tools and skills in managing and administeringdesktops, laptops, and wireless devices.
Excellent research and investigative skills.
Extensive knowledge and experience in Active Directory, remote support tools,networking.
Working understanding of software license management and compliance bestpractices.
Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
Ability to communicate effectively orally and in writing with individuals and groups.
Experience with Power Platform, PowerShell, SQL strongly preferred.
System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
SKILLED SKILLS:
Strong Customer Service skills with a Customer First attitude
Experience in working with request/incident tracking and
reporting tools.
Extensive skills and experience with Windows environments
(Server/Enterprise OS), Microsoft Products (Office Suite, Visio,
Project, etc.).
Proven track record of completing technical solutions, enhancements, and projects.
Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus.
System administration of Ivanti Endpoint Manager or a similar
client management solution (MECM, PDQ, Flexera, ManageEngine, etc.).
Working knowledge of the Power Platform (PowerBI/PowerAutomate),
Powershell, SQL, strongly preferred.(Highly Desired)
Knowledge of security vulnerability tracking, remediation, risk-based
escalation, CVEs, etc.(Highly Desired)
Location: Hybrid
Duration: 12+ Months(extendable)
Type: Contract
Note:Local Richmond, VA candidates.
This is a hybrid position, will require days on site.
RESPONSIBILITIES:
Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
Provide management with recommendations for systems and process improvements
Troubleshoot software and hardware problems and enhances the level of direct services to field staff
Install, maintain, and assist in testing and upgrading of new and existing hardware and software
Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
REQUIRED EXPERIENCE& SKILLS:
Strong customer service skills with a Customer First attitude.
Extensive skills and experience in desktop products including but not limited toWindows 10/11,SharePoint, and MS Office 365.
Ability to utilize troubleshooting tools and skills in managing and administeringdesktops, laptops, and wireless devices.
Excellent research and investigative skills.
Extensive knowledge and experience in Active Directory, remote support tools,networking.
Working understanding of software license management and compliance bestpractices.
Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
Ability to communicate effectively orally and in writing with individuals and groups.
Experience with Power Platform, PowerShell, SQL strongly preferred.
System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
SKILLED SKILLS:
Strong Customer Service skills with a Customer First attitude
Experience in working with request/incident tracking and
reporting tools.
Extensive skills and experience with Windows environments
(Server/Enterprise OS), Microsoft Products (Office Suite, Visio,
Project, etc.).
Proven track record of completing technical solutions, enhancements, and projects.
Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus.
System administration of Ivanti Endpoint Manager or a similar
client management solution (MECM, PDQ, Flexera, ManageEngine, etc.).
Working knowledge of the Power Platform (PowerBI/PowerAutomate),
Powershell, SQL, strongly preferred.(Highly Desired)
Knowledge of security vulnerability tracking, remediation, risk-based
escalation, CVEs, etc.(Highly Desired)
Share this job