Company:
Foot Locker
Location: Irving
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
This position will be hybrid (3 days in office in Dallas, TX or St. Petersburg, Florida)
Foot Locker Inc. is looking to add a Lead Analyst to join our team. The Lead Analyst will join the Service Management team to focus on maturing our Problem Management area and will be responsible for coordinating and leading all aspects of technology problem identification, description, root cause analysis, and permanent remediation within Footlocker. This role will collaborate with leaders as well as individual contributors across the IT landscape to understand the source of issues, be they with technology stacks, code, process, implementation, or any myriad of causes with an eye to rallying development, automation, systems, and business resources to agree upon and permanently remove impediments to smooth and efficient business functionality. Business-value-first thinking accompanied with tenacious “done means done” thinking will be critical to the success of this team member.
Responsibilities:
Identify root cause of issues and long-term remedies.
Prevent recurrence of problems in collaboration with cross-functional teams.
Identify foundational systems, architectural, or process-related problems.
Develop workarounds or other solutions to incidents.
Create reports and establish metrics from available data to discern patterns for future remediation and prevention.
Partner closely with Incident and Change Management teams to optimize processes, reduce bureaucracy, and speed solutions to “market” while adhering strictly to Security and Audit guidelines.
Create projects and drive them to completion.
Drive the complete and accurate completion of all RCA documents.
Drive the creation of MAPs (Management Action Plans) from RCA findings.
Ensure closure and full completion of all MAPs within agreed upon timelines.
Analyze historical data to identify and eliminate potential incidents before they occur.
Design and constantly improve problem management process and strategy with short feedback loops and active collaboration with customers and IT partners.
Partner with the ServiceNow Agile Development team to ensure that the processes within the tool match and remain aligned with the needs of the Problem Management area.
Qualifications:
Bachelor’s degree in computer science, Information Technology, or other equivalent majors.
Minimum 5 years' experience improving operational experiences, preferably with problem management. .
Knowledge of and experience with ServiceNow required.
Strong leadership and communication skills to lead a highly nimble, hyper-collaborative, and cross functional team.
Ability to translate technical language and concepts into business-friendly and customer-centric communication and explanations.
Strong knowledge of systems, networks, hardware, and software from an automation & monitoring standpoint.
Comfortable negotiating matrix organizations and responsibilities.
Ability to work across teams/time-zones, supporting and managing large infrastructure & cross-organizational projects.
ITIL adherence to strict change, problem, and incident management processes and procedures.
Self-Starter with a Sense of Urgency.
Technology as a Business-Enabler mindset.
Proven track record in demonstrating operational efficiencies at an enterprise level.
Customer-obsessed.
Benefits:
The annual base salary range is $90,000- $120,000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.
Foot Locker Benefits:
· Employee Discount
· Paid Time Off
· Medical | Dental | Vision Coverage
· 401(k) | Roth 401(k)
· Stock Purchase Plan
· Life Insurance
· Flexible Spending Account
· Opportunities for Advancement
· Tuition Reimbursement for Qualified Courses
· Strong Company Culture
· Employee Resource Groups
#LI-KS1
This position will be hybrid (3 days in office in Dallas, TX or St. Petersburg, Florida)
Foot Locker Inc. is looking to add a Lead Analyst to join our team. The Lead Analyst will join the Service Management team to focus on maturing our Problem Management area and will be responsible for coordinating and leading all aspects of technology problem identification, description, root cause analysis, and permanent remediation within Footlocker. This role will collaborate with leaders as well as individual contributors across the IT landscape to understand the source of issues, be they with technology stacks, code, process, implementation, or any myriad of causes with an eye to rallying development, automation, systems, and business resources to agree upon and permanently remove impediments to smooth and efficient business functionality. Business-value-first thinking accompanied with tenacious “done means done” thinking will be critical to the success of this team member.
Responsibilities:
Identify root cause of issues and long-term remedies.
Prevent recurrence of problems in collaboration with cross-functional teams.
Identify foundational systems, architectural, or process-related problems.
Develop workarounds or other solutions to incidents.
Create reports and establish metrics from available data to discern patterns for future remediation and prevention.
Partner closely with Incident and Change Management teams to optimize processes, reduce bureaucracy, and speed solutions to “market” while adhering strictly to Security and Audit guidelines.
Create projects and drive them to completion.
Drive the complete and accurate completion of all RCA documents.
Drive the creation of MAPs (Management Action Plans) from RCA findings.
Ensure closure and full completion of all MAPs within agreed upon timelines.
Analyze historical data to identify and eliminate potential incidents before they occur.
Design and constantly improve problem management process and strategy with short feedback loops and active collaboration with customers and IT partners.
Partner with the ServiceNow Agile Development team to ensure that the processes within the tool match and remain aligned with the needs of the Problem Management area.
Qualifications:
Bachelor’s degree in computer science, Information Technology, or other equivalent majors.
Minimum 5 years' experience improving operational experiences, preferably with problem management. .
Knowledge of and experience with ServiceNow required.
Strong leadership and communication skills to lead a highly nimble, hyper-collaborative, and cross functional team.
Ability to translate technical language and concepts into business-friendly and customer-centric communication and explanations.
Strong knowledge of systems, networks, hardware, and software from an automation & monitoring standpoint.
Comfortable negotiating matrix organizations and responsibilities.
Ability to work across teams/time-zones, supporting and managing large infrastructure & cross-organizational projects.
ITIL adherence to strict change, problem, and incident management processes and procedures.
Self-Starter with a Sense of Urgency.
Technology as a Business-Enabler mindset.
Proven track record in demonstrating operational efficiencies at an enterprise level.
Customer-obsessed.
Benefits:
The annual base salary range is $90,000- $120,000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.
Foot Locker Benefits:
· Employee Discount
· Paid Time Off
· Medical | Dental | Vision Coverage
· 401(k) | Roth 401(k)
· Stock Purchase Plan
· Life Insurance
· Flexible Spending Account
· Opportunities for Advancement
· Tuition Reimbursement for Qualified Courses
· Strong Company Culture
· Employee Resource Groups
#LI-KS1
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