Company:
Ursus, Inc.
Location: Bedford
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
JOB TITLE: IT Operations Support Engineer
TOP 3 SKILLS:
End user support
Windows (primary) & MacOS
Active Directory
LOCATION: Onsite at the Bedford, MA office
DURATION: Direct hire
RATE RANGE: target base salary $100K
SUMMARY:
RESPONSIBILITIES:
" Primary escalation point for all client hardware and software related needs
" Support client related operational tasks
" New client hardware imaging and deployments
" Application deployments and upgrades
" Windows 10/11 operating system support
" Business productivity and manufacturing application support
" Site level Active Directory object management
" User, group and computer object management
" Support of Office 365 / Exchange Online related tasks
" Support of remote users
" Basic Windows server support
" Documenting current practices and policies
" User Education efforts for onsite requirements or general requirements
QUALIFICATIONS:
Technical requirements:
" A minimum of 3-5 years hands on experience
" Experience working with MS Office , Office 365, & Mac OS
" Experience working with Active Directory
" Experience with Help Desk software
" Experience working with client imaging and software deployment products
" Experience working in an IT environment that leverages both external and internal resources.
" Prior experience with the following is a plus:
o Basic understanding of networking technologies
o Experience with InTune/Mobile BYOD administration
o Familiarity with Azure in a hybrid environment
o Experience in a manufacturing environment
Skills/values:
" Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
" Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
" Detail-oriented and self-motivated and be able to work independently
" Exceptional oral and written communication skills and the capability to work with customers at all levels
" Proven ability to identify process improvement opportunities, develop recommendations and document processes
" Proven ability to work as a team player in a cross-functional team environment
" Exceptional work ethic
" Must be able to follow defined processes and develop processes where lacking
" Must be able to multi-task, as the support environment requires attention across multiple areas
" Flexibility to work outside normal business hours as required by position and assignments
Nice to haves:
" Conversational Level German
Education:
"Bachelor's degree in business, IT, IT apprenticeship or related field preferred
Travel Requirements:
" occassionally travel between Boston offices
IND123
TOP 3 SKILLS:
End user support
Windows (primary) & MacOS
Active Directory
LOCATION: Onsite at the Bedford, MA office
DURATION: Direct hire
RATE RANGE: target base salary $100K
SUMMARY:
RESPONSIBILITIES:
" Primary escalation point for all client hardware and software related needs
" Support client related operational tasks
" New client hardware imaging and deployments
" Application deployments and upgrades
" Windows 10/11 operating system support
" Business productivity and manufacturing application support
" Site level Active Directory object management
" User, group and computer object management
" Support of Office 365 / Exchange Online related tasks
" Support of remote users
" Basic Windows server support
" Documenting current practices and policies
" User Education efforts for onsite requirements or general requirements
QUALIFICATIONS:
Technical requirements:
" A minimum of 3-5 years hands on experience
" Experience working with MS Office , Office 365, & Mac OS
" Experience working with Active Directory
" Experience with Help Desk software
" Experience working with client imaging and software deployment products
" Experience working in an IT environment that leverages both external and internal resources.
" Prior experience with the following is a plus:
o Basic understanding of networking technologies
o Experience with InTune/Mobile BYOD administration
o Familiarity with Azure in a hybrid environment
o Experience in a manufacturing environment
Skills/values:
" Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
" Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
" Detail-oriented and self-motivated and be able to work independently
" Exceptional oral and written communication skills and the capability to work with customers at all levels
" Proven ability to identify process improvement opportunities, develop recommendations and document processes
" Proven ability to work as a team player in a cross-functional team environment
" Exceptional work ethic
" Must be able to follow defined processes and develop processes where lacking
" Must be able to multi-task, as the support environment requires attention across multiple areas
" Flexibility to work outside normal business hours as required by position and assignments
Nice to haves:
" Conversational Level German
Education:
"Bachelor's degree in business, IT, IT apprenticeship or related field preferred
Travel Requirements:
" occassionally travel between Boston offices
IND123
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