Field/Desktop Support Techs-Helpdesk

Job Description: Job title: Field/Desktop Support Techs-Helpdesk/ White Glove Support / Tech Support (Remote Desktop Support)

Location: Secaucus, NJ - 100% Onsite

Top Qualifications:

-Bachelor s degree in Computer Science or similar field

-Prior experience in desktop support or related field

-In-depth knowledge of desktop hardware and software systems

-Proficient in computer operating systems such as Mac, Linux, and Windows

Job summary:

We are seeking a dedicated associate with 4 to 7 years of experience to join our team. The ideal candidate will have a strong background in Service Desk, Field Services, and Remote Desktop Support. This role involves analyzing geospatial data to support various projects and initiatives, ensuring data accuracy and providing technical support to end-users.

Required Skills:

Service Desk, Desktop Support - Remote, Field Services

Responsibilities :

-Provide support for users of computers and software systems.

-Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.

-Provide general training for relevant applications and hardware

-Responds to client inquiries

-Provides technical support to users

-Troubleshoots hardware and software issues

-Provides instructions or directly sets up desktop hardware

-Assists with installation of computer software and operating system updates

-Records logs of rendered support

Qualifications:

- Possess a strong background in Service Desk, Field Services, and Remote Desktop Support.

- Have experience in analyzing and interpreting geospatial data.

- Demonstrate proficiency in geospatial software and tools.

- Show excellent troubleshooting and problem-solving skills.

- Exhibit strong communication and collaboration abilities.

- Have experience in maintaining and updating geospatial databases.

- Be capable of conducting training sessions for end-users.

- Display attention to detail and a commitment to data accuracy.

- Have a proactive approach to identifying and resolving technical issues.

- Be able to work independently and as part of a team.

- Show a commitment to continuous learning and professional development.

Years of Experience: 4-7 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.