Company:
Smart Gauge Staffing LLC
Location: Richmond
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
The Virginia Department of Health (VDH) is seeking a highly qualified candidate for a critical role within the Division of Disease Prevention, HIV Care Services unit. This position is based in Richmond, VA, offering a hybrid work arrangement with at least one day a week in the office.
The ideal candidate will report to the Manager of the Office of Information Management (OIM) and must function with a high degree of independence. This role requires handling personal health information according to unit/division/agency policies and procedures. The selected individual will act as a representative for the Ryan White Part B Provide Enterprise Support Team, focusing on end-user training, support, and the creation/posting of training materials for Provide Enterprise.
Responsibilities
Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
Communicate skill gaps and training needs within the Provide training and support team to develop effective learning strategies, content, and delivery methods.
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
Create and curate training materials.
Deliver trainings and offer follow-up support for ongoing learning.
Provide help-desk support.
Coach staff through troubleshooting computer hardware and software issues.
Advise staff regarding program workflow best practices using deep program subject matter expertise.
Travel to deliver on-site training as necessary.
Deliver online, web-based training on both a scheduled and as-needed basis.
Provide office hours for impromptu training requests.
Minimum Requirements
Education preferred: Bachelor’s degree in Education, Management Information Systems, Communications, Business, or a related field.
Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager’s discretion.
Knowledge of adult learning and instructional design.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
Experience in creating training materials such as videos, presentations, or job aids.
Experience troubleshooting hardware and software – hands-on or from a helpdesk.
4 years of related professional experience.
3 years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
Strong performance drive, self-accountability, and ability to deliver results.
Collaborative mindset, open to ideas from various sources, and flexible work approach.
Self-starter and team player with a positive attitude.
Ability to coach and influence internal key stakeholders.
Ability to work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies.
Preferred Qualifications
Knowledge and experience working with a local health department or Virginia Department of Health.
Knowledge of the Ryan White HIV Part B Program.
Experience using the Provide Enterprise System.
Excellent written and verbal communication skills and effective problem-solving, analytical thinking, and organizational skills.
Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word).
Strong interpersonal and communication skills (both verbal and written).
Strong attention to detail and the ability to manage multiple projects.
Knowledge and application of guidelines for HIPAA.
Skill in establishing rapport and having empathy with clients.
Ability to contribute to a team-based approach focused on patient care.
Demonstrates problem-solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program.
Occasional travel may be required; candidate must have a valid driver’s license.
This position offers a unique opportunity to make a significant impact within the HIV Care Services Program. If you are a dedicated professional with a passion for training and supporting health services, we encourage you to apply.
Interview Type
Web Cam Interview Only
The ideal candidate will report to the Manager of the Office of Information Management (OIM) and must function with a high degree of independence. This role requires handling personal health information according to unit/division/agency policies and procedures. The selected individual will act as a representative for the Ryan White Part B Provide Enterprise Support Team, focusing on end-user training, support, and the creation/posting of training materials for Provide Enterprise.
Responsibilities
Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
Communicate skill gaps and training needs within the Provide training and support team to develop effective learning strategies, content, and delivery methods.
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
Create and curate training materials.
Deliver trainings and offer follow-up support for ongoing learning.
Provide help-desk support.
Coach staff through troubleshooting computer hardware and software issues.
Advise staff regarding program workflow best practices using deep program subject matter expertise.
Travel to deliver on-site training as necessary.
Deliver online, web-based training on both a scheduled and as-needed basis.
Provide office hours for impromptu training requests.
Minimum Requirements
Education preferred: Bachelor’s degree in Education, Management Information Systems, Communications, Business, or a related field.
Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager’s discretion.
Knowledge of adult learning and instructional design.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
Experience in creating training materials such as videos, presentations, or job aids.
Experience troubleshooting hardware and software – hands-on or from a helpdesk.
4 years of related professional experience.
3 years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
Strong performance drive, self-accountability, and ability to deliver results.
Collaborative mindset, open to ideas from various sources, and flexible work approach.
Self-starter and team player with a positive attitude.
Ability to coach and influence internal key stakeholders.
Ability to work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies.
Preferred Qualifications
Knowledge and experience working with a local health department or Virginia Department of Health.
Knowledge of the Ryan White HIV Part B Program.
Experience using the Provide Enterprise System.
Excellent written and verbal communication skills and effective problem-solving, analytical thinking, and organizational skills.
Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word).
Strong interpersonal and communication skills (both verbal and written).
Strong attention to detail and the ability to manage multiple projects.
Knowledge and application of guidelines for HIPAA.
Skill in establishing rapport and having empathy with clients.
Ability to contribute to a team-based approach focused on patient care.
Demonstrates problem-solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program.
Occasional travel may be required; candidate must have a valid driver’s license.
This position offers a unique opportunity to make a significant impact within the HIV Care Services Program. If you are a dedicated professional with a passion for training and supporting health services, we encourage you to apply.
Interview Type
Web Cam Interview Only
Share this job
Useful Links