Company:
American Golf
Location: Long Beach
Closing Date: 19/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
ABOUT AMERICAN GOLF
American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.
Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.
We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.
Responsibilities:
Job Purpose:
The IT Systems Support Analyst will be responsible for continuous (24/7) technical support for Point of Sale (POS) and IT Systems across our golf course venues. This role involves collaborating with various departments to understand configuration requirements and translating them into effective system setups.
Responsibilities
Corporate Application Support
Point of Sale Application Support
Co-Worker Application Training (Field Operations and Home Office Personnel)
Network Connectivity Support (LAN/WAN/Wireless)
Hardware Support, Repair, and Deployment
Daily, Weekly, and Monthly POS to Accounting (GL) reconciliation
Accurate recording of all descriptions and resolutions regarding received support issues into our Call Tracking System
On call for after hours, weekend, and vacation support (rotating basis)
Onsite installation of hardware and software related to point of sale and PC applications.
Facilitate change and support of all processes and procedures as directed by supervisor
Participate in improving policies and procedures
Ensure that all hardware and software are updated with currently approved patches and updates.
Qualifications:
Qualifications
Proficient in operating and supporting the following equipment and systems:Desktop PCs
Cloud file servers
Network switches (managed/unmanaged)
MS Defender
POS terminals and components (preferred)
Operating systems (Windows Server, Windows 10/11, Apple macOS/iOS)
Cloud-based Wi-Fi management and support
Android/Apple tablets
Network/local printers
Cloud-based PBX phone systems
MS Entra ID
Canon copy machines
Basic accounting knowledge.
Good customer service skills.
Ability to handle multiple tasks of varying complexity.
Self-motivated and focused, but with the ability to work well in a team environment.
Asset Management Experience
Proven experience with Office365 applications and MS Azure environments
Understanding of available and emerging IT technologies
Understanding of industry best practices and methodologies
Systems design for high availability, security, scalability, and reliability
Understanding systems operations, systems management, database management, security, and hardware and system interoperability.
Ability to estimate scope and delivery schedules for projects
Proven Leadership skills
Strong communication and interpersonal skills
Ability to interact with senior management team
Education
2-3 Years of Technical College/University; 4 years of related experience in industry, retail and/or technical operations; or equivalent combination of education and experience
Technical A+, Network+ or Microsoft certifications preferred
Working Conditions
Office-based work with planning, strategizing, and coordination with teams to manage any IT initiatives.
Collaboration with internal teams and external partners.
Adaptability to a dynamic and vibrant environment.
Flexibility to manage multiple projects simultaneously.
Work hours may vary based on schedule and business needs.
Flexibility to work some Holidays and weekends on a rotating basis.
Special conditions may include prolonged periods of sitting or standing and lifting up to 50 pounds.
Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions.
Occasional travel may be required to attend industry conferences or for implementation of services at courses.
What We Offer:
A competitive salary and benefits package.
Compensation Range: $60,000 - $75,000
Comprehensive medical, dental, and vision coverage
401(k) plan with company match
Employee Assistance Program
Flexible PTO and more
American Golf Corporation is committed to providing equal employment opportunities. We do not discriminate against employees or applicants based on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
ABOUT AMERICAN GOLF
American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.
Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.
We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.
Responsibilities:
Job Purpose:
The IT Systems Support Analyst will be responsible for continuous (24/7) technical support for Point of Sale (POS) and IT Systems across our golf course venues. This role involves collaborating with various departments to understand configuration requirements and translating them into effective system setups.
Responsibilities
Corporate Application Support
Point of Sale Application Support
Co-Worker Application Training (Field Operations and Home Office Personnel)
Network Connectivity Support (LAN/WAN/Wireless)
Hardware Support, Repair, and Deployment
Daily, Weekly, and Monthly POS to Accounting (GL) reconciliation
Accurate recording of all descriptions and resolutions regarding received support issues into our Call Tracking System
On call for after hours, weekend, and vacation support (rotating basis)
Onsite installation of hardware and software related to point of sale and PC applications.
Facilitate change and support of all processes and procedures as directed by supervisor
Participate in improving policies and procedures
Ensure that all hardware and software are updated with currently approved patches and updates.
Qualifications:
Qualifications
Proficient in operating and supporting the following equipment and systems:Desktop PCs
Cloud file servers
Network switches (managed/unmanaged)
MS Defender
POS terminals and components (preferred)
Operating systems (Windows Server, Windows 10/11, Apple macOS/iOS)
Cloud-based Wi-Fi management and support
Android/Apple tablets
Network/local printers
Cloud-based PBX phone systems
MS Entra ID
Canon copy machines
Basic accounting knowledge.
Good customer service skills.
Ability to handle multiple tasks of varying complexity.
Self-motivated and focused, but with the ability to work well in a team environment.
Asset Management Experience
Proven experience with Office365 applications and MS Azure environments
Understanding of available and emerging IT technologies
Understanding of industry best practices and methodologies
Systems design for high availability, security, scalability, and reliability
Understanding systems operations, systems management, database management, security, and hardware and system interoperability.
Ability to estimate scope and delivery schedules for projects
Proven Leadership skills
Strong communication and interpersonal skills
Ability to interact with senior management team
Education
2-3 Years of Technical College/University; 4 years of related experience in industry, retail and/or technical operations; or equivalent combination of education and experience
Technical A+, Network+ or Microsoft certifications preferred
Working Conditions
Office-based work with planning, strategizing, and coordination with teams to manage any IT initiatives.
Collaboration with internal teams and external partners.
Adaptability to a dynamic and vibrant environment.
Flexibility to manage multiple projects simultaneously.
Work hours may vary based on schedule and business needs.
Flexibility to work some Holidays and weekends on a rotating basis.
Special conditions may include prolonged periods of sitting or standing and lifting up to 50 pounds.
Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions.
Occasional travel may be required to attend industry conferences or for implementation of services at courses.
What We Offer:
A competitive salary and benefits package.
Compensation Range: $60,000 - $75,000
Comprehensive medical, dental, and vision coverage
401(k) plan with company match
Employee Assistance Program
Flexible PTO and more
American Golf Corporation is committed to providing equal employment opportunities. We do not discriminate against employees or applicants based on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
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