IT Service Delivery Manager - Austin, TX

Our enterprise-level client in Austin, TX, has an immediate need for a hybrid IT Service Delivery Manager.  Please see below for full details—

Job Notes:

--6+ month contract / extendable and likely to go perm with good performance.

--Onsite in Austin, TX.  Open to hybrid / remote situations for candidates within commuting distance of Austin.

--Drug & Background check required.

--Pay Rate = $54-59 w2 per hour depending on experience.

Note:  The ideal candidate will have a background in managing large data center network environments, including firewalls, routers, switches, cloud network support, and network load balancers. 

The role of the Service Delivery Manager (SDM) is a critical and complex delivery management role, serving as the nexus for a varied combination of accountabilities and responsibilities. As the leader accountable for Client Delivery, the SDM role requires (pro-) active leadership skills and execution discipline to ensure an integrated end to end (E2E) service is delivered to our clients. In their role, the SDM assures that the key areas of service delivery management are covered:

Client Delivery Quality, Satisfaction and Governance.

Compliance, Security and Risk Management.

Cost Management; and

Community building (external and internal).

Main tasks / Responsibilities:

Demonstrate effective and timely communication internally and externally

Provide Client Delivery Leadership to the delivery team and client

Ensure proper focus by the delivery team on Compliance & Security

Active involvement and review in Handover to Production for new/changed services

Ensure Customer Satisfaction is at the heart of our daily delivery

Establish and foster a continuous Service Improvement culture

Active Cost Management to deliver on financial commitments

Drive Risk Management behaviors to ensure proper focus on operational risk

Ensure services are delivered according to expected levels of Delivery Quality

Lead Service Level Management reviews, report generation and performance management to SLAs

Monitor, review, and identify improvement to achieve E2E Service Integration quality

Prior Knowledge and Skills Has functional Network and Office 365 knowledge.

Displays good inter-personal skills at all levels of contact and in a wide variety of situations. Demonstrates the ability to make, and take responsibility for, sound and far-reaching decisions on major technical and service delivery issues.

Behavioral Skills Interacting with People Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.

Leadership Identifying goals and objectives. Motivating and leading others towards their achievement.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  Nothing in this job posting guarantees employment.